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Short Staffed

Peterxrm
Grafter
Posts: 39
Registered: ‎30-07-2007

Short Staffed

As a customer to be told that automatically that there is a 30 minute wait and you are sorry making me wait.
I am in a que then and paying for the privilege of this!
Next time one of the advisors is in a Que. at the supermarket or a Que. for petrol at your garage you are going to be charged for the privillage of waiting in the you will soon take umbrage. Plusnet try employing more staff or making compensation payments. Do not suggest that I use a web page and raise a question- I am being told that a response is 48 hours. Also your on hold music is to loud and the choice is sad! Please get a life and answer the phone before my phone batteries go flat.
10 REPLIES 10
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Short Staffed

Unless you are calling using a mobile phone it shouldn't be costing you anything.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
bounty
Dabbler
Posts: 23
Registered: ‎18-12-2008

Re: Short Staffed

It's not free if you are a Madasafish customer.
Technical Support: 0844 395 0830 or 0345 140 0200 (Lines open 24 hrs, 7 days a week)
Customer Services: 0844 395 0830 or 0345 140 0200
(Lines open 8am to 8pm, 7 days a week except Christmas Day and New Year's Day)
Lodge01
Grafter
Posts: 90
Registered: ‎26-10-2012

Re: Short Staffed

Try 0800 4320200
Dan_the_Van
Aspiring Champion
Posts: 1,116
Thanks: 321
Fixes: 27
Registered: ‎25-06-2007

Re: Short Staffed

From mobiles phones with inclusive calls package 0345 140 0200
Gel
Aspiring Champion
Posts: 2,237
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Short Staffed

A short queue?
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: Short Staffed

Grin
Windows 10 Firefox 105.0.1 (64-bit)
Townman
Superuser
Superuser
Posts: 19,725
Thanks: 8,056
Fixes: 94
Registered: ‎22-08-2007

Re: Short Staffed

Sometimes the wit here is boundless and arrives right on cue.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Peterxrm
Grafter
Posts: 39
Registered: ‎30-07-2007

Re: Short Staffed

A comment has been made that it costs nader to phone for help. Ok 0800 number-how then you connect to it without first paying a line rental? Or are they now free?
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Short Staffed

That is free from any fixed band phone supplier and some of the mobile ones
Check with your present phone supplier