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Service status RSS feed?

johneason
Dabbler
Posts: 13
Registered: 08-02-2009

Service status RSS feed?

Is the Service Status RSS feed still live? - My RSS reader has been flagging an error while trying to update for the last few  days and I can't now find a link on the Status page to retrieve the feed properties. (It used to be http://usertools.plus.net/status/status.xml but that's now giving "Server returned timed out" on the validator page.)
9 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Service status RSS feed?

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Service status RSS feed?

Not sure what that link was supposed to be!
The RSS feed comes from Usertools
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal
jelv (a.k.a Spoon Whittler)
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johneason
Dabbler
Posts: 13
Registered: 08-02-2009

Re: Service status RSS feed?

Quote from: jelv
Not sure what that link was supposed to be!
The RSS feed comes from Usertools
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal

The link you've quoted above is just for the normal Service Status page. It's not a RSS feed address.
The link  to the Service Status RSS Feeds on the UserTools page at http://www.plus.net/support/customer_service/community/user_community.shtml#usertools appears to be broken at the moment.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Service status RSS feed?

The link I gave is exactly the link I intended to give which says:
Quote
Usertools/Usergroup Accessibility (5512Cool - UPDATE
This is an update to the previously reported problem with access to the Usertools and Usergroup websites.
Repairing the filesystem on the failed server has proven unsuccessful, as such we're now in the process of copying data onto new hardware from a backup.
We don't expect access to be fully restored until Monday unfortunately, we will provide a further update then.
Apologies for the continued inconvenience.
Kind Regards
Mand Beckett
Customer Support

Usertools is currently broken. Now how you expect a RSS feed to work from a server that is itself broken I'm not quite sure!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Service status RSS feed?

my one was a link to Mands status, dont know where it went
johneason
Dabbler
Posts: 13
Registered: 08-02-2009

Re: Service status RSS feed?

Ah ok. Apologies. I didn't actualy read the posting there! - I was expecting it to be the RSS feed.
Must be the cold weather!  Smiley
Not applicable

Re: Service status RSS feed?

The alternative is to subscribe to service status e-mails, which I have done - they tend to come in very regularly.
Community Gaffer
Community Gaffer
Posts: 13,424
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Service status RSS feed?

Generally speaking though poppy, if the RSS feed is broken then so is the email feed Sad

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,264
Registered: 04-04-2007

Re: Service status RSS feed?

Yup, because the emails are generated from the RSS Smiley