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Service Status page gone missing.

Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Service Status page gone missing.

Plusnet service status page has a few problems:
Starting with the support page (http://www.plus.net/help/?home=helptop)
Click on "service Status" then under broadband "show issues" -- this take you back to where you started at the support page.
On the "service Status" page again, under broadband click on "Planned Maintenance" and I get a error page telling me this is "The smarter way to Broadband". 
Only PN could think a error is a "smarter way"  Grin
6 REPLIES
Superuser
Superuser
Posts: 9,577
Thanks: 951
Fixes: 54
Registered: 06-04-2007

Re: Service Status page gone missing.

Yes, the links you mentioned need reviewing - ispservice_id values are not set so an index page is shown. The four entries at the top of the page are intended to summarise several categories from the 14 entries in the "lights" table below. Perhaps no link should be provided if the global summary is "No known issues".
The links in the "lights" table do work (apart from the last one where implementation is still in progress).
David
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Service Status page gone missing.

"The smarter way to Broadband" is a very old slogan. I saw this last week and was told it is already under investigation.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 13,288
Thanks: 1,054
Fixes: 86
Registered: 04-04-2007

Re: Service Status page gone missing.

A hotfix was rolled for this today. You should find the service status pages look a bit prettier now and don't contain any broken hyperlinks? Shout up if you spot anything wrong with it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Service Status page gone missing.

Thanks, I found the above while trying to find my open support tickets.
Can PN please create more links to the support ticket page, It's always difficult to find, fortunately I don't need it very often. Smiley
Now got the support ticket page bookmarked.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Service Status page gone missing.

Have you voted? http://community.plus.net/forum/index.php/topic,138400.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Service Status page gone missing.

Have now.
What silliness will they come up with next.  Roll eyes Roll eyes