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Service Status Line 0800 917 6714 - needs an 03xx number

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Service Status Line 0800 917 6714 - needs an 03xx number

A commitment has been made following Wednesday's major outage to make more use of the service status line - 0800 917 6714
Quote from: Chris
Quote from: I
Thought i would give the PN Service Status Line (0800 917 6714,) a ring, After listening to the message ,that any open issues when be heard after the message, as i thought there was none.
What a great resources the Service Status Line , if only PN could be bothered to use/update it, Is there a reason why the issue is not on there PN?
Regards
Mike

This number is now going to have service effecting issues updated as and when required from today onwards.
I'll also try to get more visibility of this on our website.

This also needs to have a 03xx number so that it can be called within call plan from mobiles.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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7 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Service Status Line 0800 917 6714 - needs an 03xx number

Morning jelv,
I have been discussing this with Mr Pettitt this morning.
I'll feed this back and hopefully press for movement on this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
mapletree
Grafter
Posts: 644
Registered: 28-07-2007

Re: Service Status Line 0800 917 6714 - needs an 03xx number

Quote from: jelv
This also needs to have a 03xx number so that it can be called within call plan from mobiles.

Or use Giffgaff where you don't pay for 0800 numbers  Smiley
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Service Status Line 0800 917 6714 - needs an 03xx number

The race is now on - Will PN introduce a new number before 26th June 2015 as that's when Ofcom have decreed that 0800 numbers should be free from mobiles...
Superuser
Superuser
Posts: 1,873
Thanks: 462
Fixes: 6
Registered: 05-11-2008

Re: Service Status Line 0800 917 6714 - needs an 03xx number

For people that don't get free phone numbers included in their mobile plan , 0800 buster is very useful
You call an 03 number, then input the free phone number, this will be either be free if you have included minutes or will be changed at your providers standard rate for 01.02.03 numbers
If you want to store the service status line number in your mobile, using the 03 number it would look like this; 03335558800p08009176714#
I have used 0800 buster for years with no problems
http://www.0800buster.co.uk/
Regards
Mike
Mike
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Service Status Line 0800 917 6714 - needs an 03xx number

Well after a bit of googling this thread turns up.
It's such a shame that Chris Purvey's statement hasn't happened again. Well it's worse than a shame, it won't be Chris Purvey's fault, or Chris Pettitt's, but someone upstairs at Plusnet needs their rear end kicking.
YOU ARE WASTING A VALUABLE RESOURCE PLUSNET!
Richchad
Grafter
Posts: 414
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Registered: 30-07-2007

Re: Service Status Line 0800 917 6714 - needs an 03xx number

Lost Internet connection last night for several hours, rang residential help line to get recorded message about delays in answering as major service fault. so sort of guessed it might be my problem but it was only a guess.
I knew there was a service phone number somewhere but didn't write it down, but it would seems that no recorded service status message was put on there, checked the number this morning and nothing on there about any problems past or existing.
I have made a note of this number for future use but am I wasting my time ringing it.....what is the point of the number if not updated?
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Service Status Line 0800 917 6714 - needs an 03xx number

Well we are going to be moaning and moaning until use is made of it.