Why when reporting a disconnect fault are you in turn running a test that adds another disconnection to the number already logged by the BT system, more there are the slower it gets. The fact I have reported it means I will have had a number of disconnections in a short space of time usually. So my SNR wont be healthy or will my IP profile and you adding a further one or more on top doesn't help.
Plus the fact with gateway issues, why is there a test that involves a disconnection. The fault could well be linked to the gateway, so find out without disconnecting me as you can't fidn it if you disconnect me and I get a new gateway.
If not get BT to add a workaround that when you disconnect any customer the DLM will not see it.
I waited 3 days before doing a clean disconnection this morning to get a better IP profile. SNR had dropped from the 12 it was to 9 / IPprofile increase to 4.3mbit verses the 3.8ish it was. SNR is now back to 12 because you disconnected me once again.
FTTP 500 regrade from Tues 28th November
