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Sales team LIES.

Posts: 3
Registered: ‎05-01-2010

Sales team LIES.

I was recomended to change Phone and BB to plus net by a friend.
After several enquires to sale team I was  Repeatedly assured that there would only be a short interuption in phone & bb service of about 1/2 hour whilstt change was made
My Phone line has now been changed with th promised short break  however I am now told it will be around 7 Days before by broadband service is enabled
(i am writing this on friends computer)
I am already regreting change to plusnet  and wondering what other lies I have been told about plusnet service. Cry
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Sales team LIES.

Hi owdbilko,
I'm sorry about the delay and the hassle, but the ticket updates show that we have tried to call you and let you know what is going on. I believe you also talked to one of our agents yesterday who explained what had happened?
Once again sorry for the delay, we'll get you back online as soon as we can.