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Sadly leaving PlusNet for new 150MB service from EE

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,609
Thanks: 10,376
Fixes: 1,605
Registered: ‎21-04-2017

Re: Sadly leaving PlusNet for new 150MB service from EE

Hi @DaveLister

Sorry to see you're leaving.

I've marked your account appropriately so it should downgrade to Plusnet Mail automatically instead of closing in full once your line is taken over by your new provider/services have ceased with us.

Let us know if you need any further assistance before or after the transfer.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Terranova667
Pro
Posts: 1,514
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: Sadly leaving PlusNet for new 150MB service from EE

How is the OP able to apply for the 150/300Mb service when G-fast needs a max attainable of 100Mb+ and a line 320m or shorter, even if you take the speed the op said they use to get of 64Mb thats around a 500m line and wouldn't meet the Max attainable requirement either and therefore G-fast shouldn't be an option.

Did thay apply using only a postcode which would give the speed for the area and not what the OP actually gets, or did they phone and was lied to by the CS agent ?.

DaveLister
Grafter
Posts: 41
Thanks: 9
Fixes: 2
Registered: ‎29-07-2017

Re: Sadly leaving PlusNet for new 150MB service from EE

Been told by EE that most customers of 150MB should get 145MB or better in practice, with 300MB customers getting 250MB or better. If you pay for the expensive BT service they guarantee you will get an absolute minimum of 100MB, and if it's slower they will pay you £20 per month until they fix it.  

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Sadly leaving PlusNet for new 150MB service from EE

I'll be very surprised if the OP gets the speeds he's expecting.

@DaveLister what does the DSL Checker show as your estimated speeds for G.fast?

DaveLister
Grafter
Posts: 41
Thanks: 9
Fixes: 2
Registered: ‎29-07-2017

Re: Sadly leaving PlusNet for new 150MB service from EE

DSL_Checker says 236.8MB minimum for a 300MB noisey line, but does not quote for a 150MB setup. I'm getting 68MB now on my current setup, so if you expect the same percentage drop - 85% of theoretical - I should get at least 127.5MB from the 150MB setup when available next month.

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Sadly leaving PlusNet for new 150MB service from EE

Can you provide a screenshot like this please?

181101 DSL checker.png

DaveLister
Grafter
Posts: 41
Thanks: 9
Fixes: 2
Registered: ‎29-07-2017

Re: Sadly leaving PlusNet for new 150MB service from EE

Here it is minus my location details:

Screenshot (3)_cropped_again.png