Rubbish service
That wasn't the most sensible post - now that you've highlighted that link Plusnet will probably remove it!
Hi dannygog1
Allow me to apologise for the mistake made initially with the order and for the delays.
The reason you see "CSC analyst" is that the ticket has been passed to a particular agent and by the sounds of it they weren't made aware.
I'm off to speak with them now and get the ball rolling urgently, if they can't help I'll take ownership and place the order myself.
Adam
Allow me to apologise for the mistake made initially with the order and for the delays.
The reason you see "CSC analyst" is that the ticket has been passed to a particular agent and by the sounds of it they weren't made aware.
I'm off to speak with them now and get the ball rolling urgently, if they can't help I'll take ownership and place the order myself.
Adam
Cheers, sounds like Linda has done the right thing.
It's BT Wholesale's ordering system (called ECO+) which is down at the moment. we're expecting that to be resolved this afternoon so it shouldn't delay things any further.
It's BT Wholesale's ordering system (called ECO+) which is down at the moment. we're expecting that to be resolved this afternoon so it shouldn't delay things any further.
Hi Danny,
A warm welcome to the forums. I did not respond to your initial post as given I can have no insight to the cause of your problem at that time, it was a potential mine field.
In answer to your question, yes Openreach can be that stupid and more so. I've been waiting over two months for the supply of a new line to a non-served building on my client's land. BTOR did a survey on 15th June which identified a tree need trimming so that they could access their pole. It is a simple enough task, there is permission from the land owner, but nothing has been done in over 6 weeks.
The rules of engagement between CP retailer and BTOR afford no timely routes of escalation; BTOR can mess around for months before they can be held to account. Not even my emails to the CEO of BT Plc and BTOR and BTOR Director of service delivery has got the job done. It did open an otherwise inaccessible escalation route for PlusNET, but BTOR's DSO tried to close the escalation down, rather than sort it. I suspect trying to do nothing took more time and effort than that needed to trim the tree.
It is the quasi nationalised industry mentality - put more effort into finding reasons for not doing something than the effort required to do it.
Hope you are soon sorted. I get an update at 5pm today, as of yesterday, the tree had not been trimmed.
Kevin
EDIT: Just to illustrate the total stupidity of BTOR, just had a call from my client - tree trimmers turned up around 11am to due the job ... however given that the pole is a joint service pole (has power lines) they cannot do the job. Now given that the BTOR supply survey identified that it was a shared service pole... total incompetence! More on my own thread laters.
@AndyH, AFAIK there is a way leave and the owner has given permission and similar work has been done in the past.
A warm welcome to the forums. I did not respond to your initial post as given I can have no insight to the cause of your problem at that time, it was a potential mine field.
In answer to your question, yes Openreach can be that stupid and more so. I've been waiting over two months for the supply of a new line to a non-served building on my client's land. BTOR did a survey on 15th June which identified a tree need trimming so that they could access their pole. It is a simple enough task, there is permission from the land owner, but nothing has been done in over 6 weeks.
The rules of engagement between CP retailer and BTOR afford no timely routes of escalation; BTOR can mess around for months before they can be held to account. Not even my emails to the CEO of BT Plc and BTOR and BTOR Director of service delivery has got the job done. It did open an otherwise inaccessible escalation route for PlusNET, but BTOR's DSO tried to close the escalation down, rather than sort it. I suspect trying to do nothing took more time and effort than that needed to trim the tree.
It is the quasi nationalised industry mentality - put more effort into finding reasons for not doing something than the effort required to do it.
Hope you are soon sorted. I get an update at 5pm today, as of yesterday, the tree had not been trimmed.
Kevin
EDIT: Just to illustrate the total stupidity of BTOR, just had a call from my client - tree trimmers turned up around 11am to due the job ... however given that the pole is a joint service pole (has power lines) they cannot do the job. Now given that the BTOR supply survey identified that it was a shared service pole... total incompetence! More on my own thread laters.
@AndyH, AFAIK there is a way leave and the owner has given permission and similar work has been done in the past.
Hi all,
There's a tags issue at present, markers are on the line which prevent us from placing an order.
I've checked with BT Wholesale and they're still working on the problem.
We're expecting this to be sorted over the next few days.
I'll be keeping tabs on this so I can be proactive in giving you updates dannygog1
There's a tags issue at present, markers are on the line which prevent us from placing an order.
I've checked with BT Wholesale and they're still working on the problem.
We're expecting this to be sorted over the next few days.
I'll be keeping tabs on this so I can be proactive in giving you updates dannygog1
Quote your lady who's name I cant mention PROMISED to ring me back to tell me what was happening. It would have been good PR if she had rung back even to tell me nothing can be done yet.
No, I agree, not keeping up with any expectation we've set is one of my biggest pet hates and rest assured I'll make sure some feedback is passed on.