cancel
Showing results for 
Search instead for 
Did you mean: 

Rubbish service & non existent Customer Service.

foxyhome
Newbie
Posts: 1
Registered: 22-06-2017

Rubbish service & non existent Customer Service.

Just checked the procedure when my existing contract ends. Firstly cannot see any details of my agreed package. Informed that there is no notification when contract ends. It's up to the customer to manage there own account! This is unbelievable bad customer service, and if there was an award for apathy your company would win it outright!

2 REPLIES
Gel
Seasoned Pro
Posts: 1,495
Thanks: 152
Fixes: 12
Registered: 02-08-2007

Re: Rubbish service & non existent Customer Service.

You need to retain the e mails when you first set up your arrangements with PN;
annoying that you can't see in My Account tabs, as has been raised before.
Plusnet Help Team
Plusnet Help Team
Posts: 6,753
Thanks: 1,906
Fixes: 345
Registered: 21-04-2017

Re: Rubbish service & non existent Customer Service.

Hi there,

 

I believe I've spoken to you over Twitter. Let us know if you have questions following our conversation.


Thanks,

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team