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Rubbish service & non existent Customer Service.

foxyhome
Interested
Posts: 1
Registered: ‎22-06-2017

Rubbish service & non existent Customer Service.

Just checked the procedure when my existing contract ends. Firstly cannot see any details of my agreed package. Informed that there is no notification when contract ends. It's up to the customer to manage there own account! This is unbelievable bad customer service, and if there was an award for apathy your company would win it outright!

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Rubbish service & non existent Customer Service.

You need to retain the e mails when you first set up your arrangements with PN;
annoying that you can't see in My Account tabs, as has been raised before.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,543
Fixes: 1,512
Registered: ‎21-04-2017

Re: Rubbish service & non existent Customer Service.

Hi there,

 

I believe I've spoken to you over Twitter. Let us know if you have questions following our conversation.


Thanks,

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet