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Rocky start but now I am very far

Posts: 1
Registered: ‎19-04-2010

Rocky start but now I am very far

Delays with my home phone account. It actually ended up working two days before Plusnet even told me it was working  Smiley
This caused me confusion because I was being told that my phone service was delayed even though I was using it. So I thought that they were talking about my Broadband.
Eventually sorted. Broadband was scheduled to be installed on the 23rd of April. Today is the 19th and here I am  Cheesy
Thanks for taking my numerous phone calls and ticket updates  Wink
I look forward to using your service in earnest.
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Rocky start but now I am very far

Hi there and thanks very much,
I've checked on your account and I can see that there's no denying about a couple of teething troubles. Firstly the order was delayed due to a backlog with our suppliers causing the lead time on orders to increase and I can see that there was a fault with the landline following activation which has also been resolved. We're glad to see however that your order did go through sooner than expected.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team