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Just tried to contact support about an outstanding question, chat unavailable as all agents are busy and a 60 minute wait time on the phone.
Time to stop spending money on TV adverts and fix you support model
V v disgruntled
The excuse is always "unusual call volumes" but it doesn't seem to improve.
What is going to be done to improve customer service?
Apologies for the lack of correspondence you have had regarding this order.
I have updated this ticket with my findings.
I hope this helps,