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Ridiculous lack of support

elwoody
Newbie
Posts: 3
Registered: ‎07-12-2018

Ridiculous lack of support

Just tried to contact support about an outstanding question, chat unavailable as all agents are busy and a 60 minute wait time on the phone.

Time to stop spending money on TV adverts and fix you support model

V v disgruntled

The excuse is always "unusual call volumes"  but it doesn't seem to improve.

What is going to be done to improve customer service?

1 REPLY 1
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Ridiculous lack of support

Hi @elwoody 

 

Apologies for the lack of correspondence you have had regarding this order. 

 

I have updated this ticket with my findings. 

 

I hope this helps,

MoR