Review of existing Home Phone Call Packages allowing for Fixed, Mobile & International calls

[#1]

I have been a loyal customer of Plusnet for several years and have nothing but admiration for their customer service, competitive rates, etc.

However, in this unprecedented Coronavirus world, I and can only assume many others like myself are struggling to find a balance in terms of costs for making fixed, mobile and international calls.

It is all very nice using VOIP related apps like WhatsApp, Skype, etc, but often we are calling elderly family or friends who are not tech-savvy to know how to use these.

In our case and I assume many other PlusNet users we have elderly friends overseas (International Calls) & Elderly friends in the UK (Fixed calls). Most of our younger friends only have mobile phones.

Regretfully no PlusNet phone package is competitive with reasonable rates for International & Fixed calls.

In such a dire moment in time, it would be great if Plusnet reviewed their tariffs and rates a little more benevolently as we all are so aware of not over-spending our personal finances.

It is also very unfair that the most vulnerable (elderly) are unable to make use of cheaper alternatives.

[#2 · Accepted solution]

Thanks for getting in touch @gallivant

I've passed your suggestions onto the relevant team but I can't make any promises

[#3]

Thanks Matthew. Reply much appreciated. Fully understand you are not in a position to promise anything of this nature but think this would be a great time to review this. I have recently been billed some rather hefty amounts for UK mobile calls and UK local calls and quickly ran up to near the limit of International 300, our existing home phone package, which we cannot change or mix with the Plusnet UK mobile & fixed call package.

[#4]

Ultimately it's BT (Openreach? Wholesale? Networks?) who charge ISPs for calls, and the ISP charges the end user.

Maybe send an email to BT's CEO - philip.jansen@bt.com - suggesting that in this time of national emergency, it would do their image no harm if they showed a little benevolence. Customers of all ISPs would then benefit.

Maybe contact your MP too?

[#5]

"and the ISP charges the end user"

At a greatly inflated price.

[#6]

Have done as you suggested, as you do make a very valid point that most ISP's are mere clients of BT as the wholesaler.

Just seems incongruent so many of us want to do some good and help but we are all so concerned about our own financial predicaments and obligations at this moment in time, so worrying about running up expensive phone call bills should not be one of them.

Hope many others start putting pressure on local MPs and utility providers.

[#7]

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@newagetraveller wrote:

"and the ISP charges the end user"

At a greatly inflated price.

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Indeed, BT Retail more than most others.

[#8]

"Indeed, BT Retail more than most others."