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Requirement to separately register for support?

timband
Newbie
Posts: 3
Registered: ‎15-12-2015

Requirement to separately register for support?

It seems really bizarre to require your customers to set up a separate username and password for your support forums.  It's irritating and seems completely pointless.  Just let people use their plusnet login.
3 REPLIES 3
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: Requirement to separately register for support?

do you realise how much of a potential security risk that could be?
have a forum use your main account username and password?
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Requirement to separately register for support?

We used to have them tied together many years ago, but we split the logins to allow people to use a different username and password. Sorry if this is different to what you want.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Re: Requirement to separately register for support?

I totally agree they should be different for security reasons