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Reporting a Fault Using a Mobile Phone

CraigW
Dabbler
Posts: 10
Registered: ‎28-04-2014

Reporting a Fault Using a Mobile Phone

Hopefully someone can point me in the right direction to help.
My Father-in-Law has had to call Plusnet twice recently to report a faults on his phone line.
His only option is to use his "for emergencies only" PAYG mobile phone which ends up costing him over £7 each time he calls!
(He has to pay to call 0800 numbers)
He is elderly, hard of hearing and really struggles to use his mobile.
If he needs to call to report a fault, does Plusnet offer a service where they would call him back?
6 REPLIES
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: ‎05-11-2008

Re: Reporting a Fault Using a Mobile Phone

You don't have to use the 0800 number, there is a perfectly good 0345 number listed - 0345 140 0200, which is specifically noted as being more suitable for mobiles.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Reporting a Fault Using a Mobile Phone

But not PAYG mobiles where calling 0345 is the same, or close to, the cost of calling 0800
BT Retail have a nice feature on their website where you can report a fault, initiate a line test and track progress of the resolution - PN take note! Smiley
Community Veteran
Posts: 4,894
Thanks: 130
Fixes: 24
Registered: ‎14-07-2009

Re: Reporting a Fault Using a Mobile Phone

I found myself in a similar situation last year.  My answer was to buy a new 3G phone on this tariff http://www.three.co.uk/Store/Pay_As_You_Go_Price_Plans?id=1229&gclid=CLiZuL796b8CFUW6tAodHigAmw&gcls... .  The phone itself cost me about £45. 
Stoker
Grafter
Posts: 91
Thanks: 2
Registered: ‎12-08-2012

Re: Reporting a Fault Using a Mobile Phone

Quote from: pwatson
But not PAYG mobiles where calling 0345 is the same, or close to, the cost of calling 0800

It's free to call 0800 numbers on Giffgaff (either PAYG or with a monthly Goodybag)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Reporting a Fault Using a Mobile Phone

Quote from: pwatson
But not PAYG mobiles where calling 0345 is the same, or close to, the cost of calling 0800
BT Retail have a nice feature on their website where you can report a fault, initiate a line test and track progress of the resolution - PN take note! Smiley

Something we're looking at.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Reporting a Fault Using a Mobile Phone

The cost of calling 0800 from a mobile is VERY dependant on which network and which payg tariff where there is a choice. One or two of the major networks are a total rip-off.
The cost of calling 0345 should be the same as 01, 02 and other mobiles IIRC.