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Removal of link to raise a complaint

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Removal of link to raise a complaint

‎07-07-2015 9:50 AM

Quote from: Chris
Can you let me know if this happens again and what browser you're using?

Still not working for me (Firefox 39.0)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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sjptd
Grafter
Posts: 494
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Registered: ‎01-09-2014

Re: Removal of link to raise a complaint

‎07-07-2015 9:52 AM

Can you let me know if this happens again and what browser you're using?
No action for me in current versions of both Chrome and IE.  Perhaps PlusNet don't include either of those in their site testing?
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ITWorks
Superuser
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Posts: 2,107
Thanks: 756
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Registered: ‎05-11-2008

Re: Removal of link to raise a complaint

‎07-07-2015 9:53 AM

Quote from: Chris
Can you let me know if this happens again and what browser you're using?

Does not work for me on FF, Chrome and IE , all up to date
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Anonymous
Not applicable

Re: Removal of link to raise a complaint

‎07-07-2015 9:54 AM

@ChrisWasn't working on either IE 11 or Safari on iPad
Now working on IE 11, and Chrome on iPad - still not working with Safari on iPad
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w23
Pro
Posts: 6,347
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Registered: ‎08-01-2008

Re: Removal of link to raise a complaint

‎07-07-2015 10:05 AM

Quote from: Chris
@alanj
Can you let me know if this happens again and what browser you're using?

I have exactly the same happening right now, Google Chrome Browser Version 43.0.2357.130 m, Windows 7 Professional, connected from my employer's offices via BT Business Internet.  Whichever box I select turns green and that's it.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Removal of link to raise a complaint

‎07-07-2015 10:13 AM

was working earlier but isn't now Firefox 39
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Removal of link to raise a complaint

‎07-07-2015 10:16 AM

Thanks all, flagged as a priority and is being looked at.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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rongtw
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Posts: 6,973
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Registered: ‎01-12-2010

Re: Removal of link to raise a complaint

‎07-07-2015 11:53 AM

opps that means its getting escalated to a Ticket  Cheesy
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Estragon
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Posts: 811
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Registered: ‎07-02-2012

Re: Removal of link to raise a complaint

‎07-07-2015 1:46 PM

@rongtw
Hilarious!!!!! LOL
Well done :).
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jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Removal of link to raise a complaint

‎07-07-2015 1:55 PM

Quote from: Chris
Thanks all, flagged as a priority and is being looked at.

He would raise it as a fault and post the fault number but they've taken the link to raise faults away from CRT so he can't! Cheesy
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

Re: Removal of link to raise a complaint

‎07-07-2015 1:55 PM

I am  getting timed out on any PN link I click on, it has just taken me 9 tries to get on the forum.
Edit,
Apart from the pages where they want to sell me something  Grin
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Anonymous
Not applicable

Re: Removal of link to raise a complaint

‎07-07-2015 2:06 PM

Same here - can't get into member centre or help and support...
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PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

Re: Removal of link to raise a complaint

‎07-07-2015 2:10 PM

The only way I can get on here is by going to the PlusNet user site, then forums, then clicking the forum link.
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Anonymous
Not applicable

Re: Removal of link to raise a complaint

‎07-07-2015 2:12 PM

Strange... Links to 'community' then 'forum' from main website still working for me
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Chris
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Posts: 17,724
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Registered: ‎05-04-2007

Re: Removal of link to raise a complaint

‎07-07-2015 2:14 PM

We're having some issues with the site and internal systems. Unfortunately I can't post a service status at the moment due to these issues.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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