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Refund woes

Posts: 1
Thanks: 1
Registered: ‎12-06-2016

Refund woes

I cancelled Plusnet as from Aug. 3rd. 2018 as we were moving to another area. I paid a final £8 as asked. By 12.15 that day my telephone had been cut off so I know it was cancelled.  Then I had a debit on my bank statement in September. I queried this with Plusnet who said it was a mistake and they would do a refund. Never had this!!  I then cancelled the DD with my bank. Since then  I have had numerous emails & texts telling me to pay  the October bill. I have spent hours - yes, hours on the 'phone & chatline and was promised a refund but where is it? Now they tell me my services are restricted. What services? I am cut off!.  Plusnet.??? Don't go there. Fine all the time you are with them, but when you leave - it us hell trying to get your money back which us rightly due to you.

Mod:green changed topic title
Plusnet Help Team
Plusnet Help Team
Posts: 8,757
Thanks: 1,378
Fixes: 464
Registered: ‎01-01-2012

Re: After 10 years with Plusnet I am leaving ASAP - the company has become a nightmare.

@Wurzel32 I'm really sorry to hear about the experience you've had.

Unfortunately I'm unable to find your account details.

If you can drop me a PM with your username I can get this chased up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Aspiring Pro
Posts: 144
Thanks: 57
Fixes: 5
Registered: ‎26-09-2017

Re: Refund woes


In the first instance you should contact your bank and get the incorrect direct debit reversed as a Direct debit liability claim. It will be quicker than waiting for Plusnet to refund you.

You will continue to get ongoing automated mails with escalating bills for non-payment of your non-existant bill until the P/N billing team get around to actioning the cancellation..


The helpful PN CS staff on this forum will raise and escalate tickets on your behalf , however my understanding is that  its only the Billing team that can action refunds etc.


You can check out but you can never leave ( easily)
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Refund woes

***edit, deleted as incorrect forum thread****

Aspiring Hero
Posts: 2,618
Thanks: 1,277
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Registered: ‎07-07-2009

Re: Refund woes

@Mads  I think your reply to @mjones07 should be in a different thread.Smiley