cancel
Showing results for 
Search instead for 
Did you mean: 

Refund woes

Wurzel32
Interested
Posts: 1
Thanks: 1
Registered: ‎12-06-2016

Refund woes

I cancelled Plusnet as from Aug. 3rd. 2018 as we were moving to another area. I paid a final £8 as asked. By 12.15 that day my telephone had been cut off so I know it was cancelled.  Then I had a debit on my bank statement in September. I queried this with Plusnet who said it was a mistake and they would do a refund. Never had this!!  I then cancelled the DD with my bank. Since then  I have had numerous emails & texts telling me to pay  the October bill. I have spent hours - yes, hours on the 'phone & chatline and was promised a refund but where is it? Now they tell me my services are restricted. What services? I am cut off!.  Plusnet.??? Don't go there. Fine all the time you are with them, but when you leave - it us hell trying to get your money back which us rightly due to you.

Mod:green changed topic title
4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: After 10 years with Plusnet I am leaving ASAP - the company has become a nightmare.

@Wurzel32 I'm really sorry to hear about the experience you've had.

Unfortunately I'm unable to find your account details.

If you can drop me a PM with your username I can get this chased up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Protech
Rising Star
Posts: 73
Thanks: 32
Fixes: 3
Registered: ‎26-09-2017

Re: Refund woes

@Wurzel32

In the first instance you should contact your bank and get the incorrect direct debit reversed as a Direct debit liability claim. It will be quicker than waiting for Plusnet to refund you.

You will continue to get ongoing automated mails with escalating bills for non-payment of your non-existant bill until the P/N billing team get around to actioning the cancellation..

 

The helpful PN CS staff on this forum will raise and escalate tickets on your behalf , however my understanding is that  its only the Billing team that can action refunds etc.

 

You can check out but you can never leave ( easily)
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Refund woes

***edit, deleted as incorrect forum thread****

RealAleMadrid
Aspiring Hero
Posts: 2,099
Thanks: 920
Fixes: 44
Registered: ‎07-07-2009

Re: Refund woes

@Mads  I think your reply to @mjones07 should be in a different thread.Smiley