on 24-10-2018 11:42 AM - last edited on 25-10-2018 5:12 PM by dvorak
Mod:green changed topic title
Re: After 10 years with Plusnet I am leaving ASAP - the company has become a nightmare.
@Wurzel32 I'm really sorry to hear about the experience you've had.
Unfortunately I'm unable to find your account details.
If you can drop me a PM with your username I can get this chased up for you
Re: Refund woes
In the first instance you should contact your bank and get the incorrect direct debit reversed as a Direct debit liability claim. It will be quicker than waiting for Plusnet to refund you.
You will continue to get ongoing automated mails with escalating bills for non-payment of your non-existant bill until the P/N billing team get around to actioning the cancellation..
The helpful PN CS staff on this forum will raise and escalate tickets on your behalf , however my understanding is that its only the Billing team that can action refunds etc.