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Recent support call

Posts: 1
Registered: ‎15-06-2013

Recent support call

I recently reported a slow broadband speed. The response was excellent and within a few minutes the speed was restored. It was good to talk to a technician who knew what he was doing. Later I received a text message asking for feedback. I' ve spent  ages trying to find out how to do this!!! This  posting is the nearest I can get, but is thre not a formal customer satisfaction form.
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Recent support call

The text message should have been accompanied by an email message sent to your normal email address. The latter should contain a link to a survey site for you to complete an online questionnaire form.
If you can't find the email there should be a copy in a closed ticket. You can view tickets by going to Click the Go button to see those closed in the last 7 days (select a longer period to go back further).