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Really slllllooowww after 4pm...anyone else

simplesimey
Newbie
Posts: 5
Registered: 19-03-2010

Really slllllooowww after 4pm...anyone else

Have just put a ticket in as my plusnet value broadband speed is about 6MB (really good) up to 3:59pm and at 4:01pm goes down  to about 100 - 200 KB .... this makes loading a plus.net support page for example takeing more than a minute....  My flatmate has reverted back to using a dongle on his Mac i.e unusable! Just checking if this is others experience so I know if its not just me? Please bear in mind the support team may have an answer if just me....  Cheers
6 REPLIES
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Really slllllooowww after 4pm...anyone else

Mine seems fine , stays the same speed at all times.
Perhaps some trouble with your local exchange?
Paul.
Moderator
Moderator
Posts: 18,333
Thanks: 1,668
Fixes: 185
Registered: 11-01-2008

Re: Really slllllooowww after 4pm...anyone else

find your exchange here and see if it has an issue.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

simplesimey
Newbie
Posts: 5
Registered: 19-03-2010

Re: Really slllllooowww after 4pm...anyone else

I thanks for replies and feel a bit more confident can be resolved. I noticed it was slow on monday pm (could have been slow before this) and have been working at home this week and doing regular speed tests and at 4:00pm speed just falls of cliff....checked exchange and no reported probs ....
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Really slllllooowww after 4pm...anyone else

Are you sure your wireless router is secured?
Perhaps at 4pm every kid on your road gets home from school and piggybacks onto your router to play xbox or playstation  Grin
simplesimey
Newbie
Posts: 5
Registered: 19-03-2010

Re: Really slllllooowww after 4pm...anyone else

don't think kids are that reliable to get online at 3:59:59 ... Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,258
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Really slllllooowww after 4pm...anyone else

simplesimey,
I've checked your exchange status and this is flagged as green at the moment so contention may not be the issue. Theres nothing in the way of traffic management that should impact you here either. As things stand I can see that you have performed a BT speed test for us, could I please ask you to check this at 4pm today and perform another test for us? I only ask as the first tests only highlights a slight drop in throughput speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team