Guess who's back....

[#1]

I was just trying to get a precise time when you noticed the change in speed this time to see if I could spot any changes on your connection.
I can see you have a fault raised, we'll pick this up and see if anything has changed since the last resolution was implemented.
I think Townman is trying to be helpful and has mentioned that the issue may well be down to either your LAN connectivity (or concurrency) or exchange congestion or one of the profile settings (BT or PN) is wrong. It's not down to our profile as it's set correctly so we'll explore the other avenues.
We'll keep you posted on this.

[#2]

Ta!
It's not the Lan. Speed is same wired & wireless!
Just this mo done another test & it's back up to 6mb +. ???????!!!
Have I been flexed?

CONFUSED.COM

[#3]

Mod Note
Topics merged.

[#4]

Quote from: Lodge01

@ Townman Oh dear! Did I just read that wrong? Were you just trying to be constructive in your own inquisitive way? Maybe your not being to be the jump up twerp I thought you were. If that's the case - then I do apologise to you!! I'm just a little stressed & frustrated at the mo! GAWD at the meaningless stress's of the so-called modern age..... & all that B*LL#X.

Lodge01,
Thank you for your prompt apology, yes you did misunderstand me, possibly for the understandable reason you mention.
I try to offer clear explanations of what might be the cause of a problem from the information provided, to help understanding of what is a fairly complex service delivery environment.
From the modem stats posted the DSL service (the part between the router and the exchange) is pretty dammed excellent for 20CN.  In the vast majority of speed issues problems, it is in this part of the solution that the cause of the problem exists.  As you forthrightly and correctly stated, with the good synch rate and an apparently good profile you have, you should be doing better, therefore the pinch point must be somewhere else.  Your confirmation that you get the same results wired or wireless suggests that this is not LAN connectivity restricted, though it could still be a concurrency issue in the LAN or the PC.
Over the last month or so I have noted at least two similar user issues where synch speed and profiles appeared good, but the user still got poor throughput with no reported exchange congestion.  In the end something (I know not what) to do with profiles was found to be incorrectly set in the internals of BTOR's systems.  I believe that your issue might lay in this arena rather than the DSL area... which is what I sought to say.
As for blaming BTOR for most problems, well it is their kit which is failing and their engineers not turing up or not locating the faults and sometimes refusing to fix it to what most would consider an acceptable level of performance.  Such matters would be the same irrespective of the supplying ISP.  In my experience, PN have persisted to address such BTOR failures to eventually deliver a more than decent service.  On both my residential and business services, lines which previously performed at sub 2.5Mbps, are now highly stable at 5.5Mbps or better.
All this said if you prefer that I offer no further assistance, then that's fine with me.
Kevin
PS: in complete fairness, if in your particular circumstances (a perfect DSL service) you were with a LLU based ISP, you might have a different experience in as much as (if I understand correctly) their implementations avoid the BT backend systems.

[#5]

Nah, dint worry about it. I'm just a bit ratty today.
Even the two posts being merged for no apparent good reason has partially annoyed me. Looking now like a chronological jumble of almost indecipherable gobbledygook.
Hmmmmm... 

[#6]

I requested the merge, Lodge01 as the 2 threads were crossing over and it seemed like it would be easier if posts were kept on 1 thread -

Quote

Oops! My mistake it seems! There is a reply on the other post. For whatever reason.... I definitely didn't see that there 10 minutes ago.

[#7]

Ok Linn, no bother then! 
Seems an evening swim, sauna, & massage, including an early night to bed has done wonders to remove the proverbial chip from my shoulder this morning!
YaY & all that.
@ Chris.
I think the yo-yoing of connection speed was probably noticed last Tuesday.
Although, speed does seem to be up again since opening yesterdays ticket!

Perhaps you can advise me what actions I now should or shouldn't take as a result of this?
Would my circuit have been flexed since yesterdays postings by any chance?

[#8]

Quote

As for blaming BTOR for most problems, well it is their kit which is failing

You've hit the nail on the head. Before I switched to fibre I had an engineer visit to fix an ADSL problem. He was very open & honest & told me that there were 3 lines coming into the village from the exchange over 2 miles away. In his words, 2 of these lines were "cr&p" & I happened to be on one of these. He managed to swap me to the good line & my speed doubled immediately.
Also there is a junction box on a pole opposite my house (we're very rural!) which the engineer admits should have been changed years ago. There are frequent visits to the box to fix connectivity problems in the 50 or so properties which rely on the box. BTOR just refuse to replace it, surely a very short sighted approach.

[#9]

Yep and it's an approach many companies take - the major thrust seems to be to keep costs down now no matter what it ends up costing in a years time and no matter what the inconvenience to the customer.

[#10]

Quote from: tijara33

Quote As for blaming BTOR for most problems, well it is their kit which is failing You've hit the nail on the head. Before I switched to fibre I had an engineer visit to fix an ADSL problem. He was very open & honest & told me that there were 3 lines coming into the village from the exchange over 2 miles away. In his words, 2 of these lines were "cr&p" & I happened to be on one of these. He managed to swap me to the good line & my speed doubled immediately. Also there is a junction box on a pole opposite my house (we're very rural!) which the engineer admits should have been changed years ago. There are frequent visits to the box to fix connectivity problems in the 50 or so properties which rely on the box. BTOR just refuse to replace it, surely a very short sighted approach.

Hence why it's necessary to convey this information to your ISP!
If your ISP's customer service dept functions befittingly, such information is communicated from you, via them, to BT Wholesale.
It's up to your ISP to push BTW & OR on necessary repairs within an acceptable time period on your behalf. You the customer are paying for that very service.
It's already apportioned for in your contract & service cost!

That's more than likely why the OR engineer shared this knowledge with you.
Exactly why my engineer shared the information about my exchange having a long existing problem, which BTW seemed more than happy to ignore for so long!
I'm now convinced many of these engineers are just as frustrated with BT wholesale! As are the paying customers they have visit!
Seems fairly obvious to me now that BT Wholesale have a bit of an issue spending their budget on expensive hardware that's only going to improve service to a small number of people.
Same reason why their so picky who they supply fibre to in semi/rural areas. Regardless of previous years revenue & profits acquired from certain exchanges. They're clearly calculating cost effectiveness only on that years budget. Despite the fact rural residents are probably subsidising the whole citywide fibre rollout enterprise.
Capitalism: A system of man exploiting man for profit. A culture where service & certainty becomes substituted with indifference. To impede the process of essential expenditure for the sake of collaborative emolument. Etc, Etc.

[#11]

BUMP
@ Any PN staff not too busy doing other things & free to answer...

Now my speed appears to be back up, what should I now do with regards to my open ticket?
Obviously, there's the worry of closing the ticket & speed dropping again the following day or something!

[#12]

Hi Lodge01,
I would just leave it open.  If it is back with you, left untouched it will remain open for 14 days.  If things deteriorate again, you can update the ticket and thereby avoid the need to open a new one.
Hope things remain stable for you.
Kevin

[#13]

Right Kevin, on your advice I shall do that then!
Was hoping for a staff member to appear though, just to confirm the sudden improvement wasn't due to having my circuit flexed again.
I have ask this question twice without receiving a direct response to it.

[#14]

I have done some intrusive testing on your line, but no fix has yet been applied although this can cause you a resync while testing.
I would certainly advise leaving the ticket open for the moment so we can monitor it, it could be that some exchange work has taken place that I'm not yet aware of.

[#15]

Intrusive you say. Oo-er!
Okay, ta for that.