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Re: Why am I being charged £12 instead of £10

glloyd
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Registered: 06-04-2007

Re: Why am I being charged £12 instead of £10

I see on the TV last night that the OFT are looking at unfair charges above cost being made for paying by credit cards. A banking spokesperson also agreed and said suppliers are charged between 1.75 to 3 % which is at least several times what PN are charging us.
Quote from: Jameseh
Alex,
Why not give us a ring or raise a ticket answering this question?
Both calls and tickets are answered quickly by a member of our team who would be able to give you an answer to your query without your needing to come to the forum and ask Smiley
In answer to your question, this is due to the £1.50 non direct debit surcharge.  If you take out a direct debit with us, then you will go back to paying £9.99 per month.
6 REPLIES
Community Gaffer
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Re: Why am I being charged £12 instead of £10

@Glloyd
We've explained in the previous threads on this that the £1.50 charge isn't just to cover the fees we're charged by the bank, have a look through these threads for the information:
http://community.plus.net/forum/index.php/topic,92631.0.html
http://community.plus.net/forum/index.php/topic,92325.0.html
http://community.plus.net/forum/index.php/topic,91301.0.html
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 Chris Parr
 Plusnet Staff
glloyd
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Re: Why am I being charged £12 instead of £10

Yes I know you have explained it but from what I understand this is one of the things being investigated. What you are doing is even worse than those who just overcharge because you are penalising the good payers to compensate for the bad payers.
Community Gaffer
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Re: Why am I being charged £12 instead of £10

There isn't anything I can add to this conversation that we haven't already discussed in the previous threads, sorry if that sounds a bit blunt but that's how it is.
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 Chris Parr
 Plusnet Staff
glloyd
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Re: Why am I being charged £12 instead of £10

I can understand why you wish this matter to die a death but it aint going to go away. Over recent months I have spoken to no end of businesses and they have all said the amount of credit card transactions that fail are so small you stand more chance of getting hit by a bus. I have also spoken to several credit card providers and they have all said that unless the card is a lot over drawn they will honour payments and none payments are very rare.
I accepted credit card in business from the time they were introduced and never know the provider not pay up. So I don't believe there are the amount of failures that PlusNet claim that justifies the rip off charges. It's obvious the OFT and banks don't agree either otherwise there would not be the enquiry.
Community Gaffer
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Re: Why am I being charged £12 instead of £10

Quote
they have all said the amount of credit card transactions that fail are so small you stand more chance of getting hit by a bus.

That isn't what the figures show:
Quote from: Bob
Let's look at it another way then. The failure rate of card payers *far* exceeds that of our Direct Debit payers. The transaction failure rate for Direct Debit averages about 1.5%. The failure rate of card transactions is about 12%. I needed tell you that repeat transactions cost us more money.

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 Chris Parr
 Plusnet Staff
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Registered: 15-06-2007

Re: Why am I being charged £12 instead of £10