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Raising a ticket

j4john
Newbie
Posts: 3
Registered: ‎01-01-2008

Raising a ticket

Is it just me? I have spent half an hour trying to find how to raise a ticket.
The obvious place is the contact us page
https://www.plus.net/home-broadband/contact/?supporta=howtocontactus
But I can see no reference to tickets anywhere on that page.
Please reply if you know how to do this.
Thanks
6 REPLIES
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Raising a ticket

http://www.plus.net/wizard/
It's called asking a question  Wink
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
j4john
Newbie
Posts: 3
Registered: ‎01-01-2008

Re: Raising a ticket

Thanks I couldnt see for looking!
John
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: Raising a ticket

I must say i think it needs putting in a more OBVIOUS place on the page , if you dont know it takes some finding  Sad
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Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Raising a ticket

Depends on the window size
Clicking on Help and Support takes you straight there
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: Raising a ticket

But when I view that page the Lovely Jess pops up and pushes the relevant bit off the bottom of the screen.
<rhetorical question>Has Jess *ever* provided a useful answer?</rhetorical question>
jdoggett
Newbie
Posts: 4
Registered: ‎15-10-2013

Re: Raising a ticket

No, it's not just you  j4john, I also wasted at least half an hour yesterday looking for the "raise a ticket" page.
In the end I gave up and clicked a link in an old email (from 2013) that I still had. That at least sent me towards the right direction.
Didn't help that I didn't actually want to ask a question, I wanted to tell them that my phone line had been repaired and to take any necessary actions at their end to reset things etc.
So it never occurred to me that that was where it was.
Jeff