Showing results for 
Search instead for 
Did you mean: 

Quick fix of phone line - happy customer.

Posts: 196
Registered: 03-04-2008

Quick fix of phone line - happy customer.

Lost voice connection on afternoon of Friday 27th FTTC internet fine. Very helpful discussion with agent who did line check and found fault external to premises and promised to escalate it to BTOR. I expressed the view that it was almost certainly a broken connection in cabinet. I was not optimistic of a quick fix. However, phone rang Sunday morning - BTOR engineer who had fixed break in cabinet. Happy customer.
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Quick fix of phone line - happy customer.

Thanks for the feedback adagio, glad to hear you got that sorted out quickly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team