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Questions to be asked to new customers.

drw
Grafter
Posts: 124
Registered: ‎08-08-2007

Questions to be asked to new customers.

Following on from rDNS issue I think that the sign up forms for the various services should include the following questions
Do you want the rDNS status to be anonymous
What status do you want yout telephone number to be
  Ex directory, directory only, Directory Inquires only, or fully visible.
Other questions to be identified based on the number of Tickets raised on a common issues.  PN know the topics that are asked and can get them identified in the customer set up process.
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Questions to be asked to new customers.

Regarding rDNS - that only applies when moving to a fixed IP (doesn't affect new customers) so the request for a fixed IP should certainly include the option request route
Regarding Ex-Directory - the default is Ex Directory (that was a new one on me and makes the Telephone Directory of somewhat doubtful benefit) so the question is at what stage you make the customer aware of the options - I would suggest that it should be part of the Welcome Pack
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Questions to be asked to new customers.

I vaguely remember a discussion a while ago in the other place Jim, about ex-directory choice. Or maybe it was here.
IIRC it seemed the vast majority of new lines in the UK are requested to be so designated. Just we oldies who think of that as strange.
Moderator
Moderator
Posts: 18,838
Thanks: 2,021
Fixes: 260
Registered: ‎11-01-2008

Re: Questions to be asked to new customers.

And with automated random dialers probably not as effective as people think.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: Questions to be asked to new customers.

I've always been ex-directory.  For 33+ years now.
I don't tend to get much issue with automated diallers picking our number; however my parents who are also ex-directory do.  I suspect that this is because their phone number is available elsewhere  Sad
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Questions to be asked to new customers.

Hi there,
Thanks for the idea, flagged it for attention internally so here's hoping Smiley We'll let you know if anything is due to happen. As ever with these things though it won't be quick.