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Question 185849591 has been passed to you!! NOT IMPRESSED

Baldrick1
Hero
Posts: 3,464
Thanks: 1,499
Fixes: 94
Registered: ‎30-06-2016

Question 185849591 has been passed to you!! NOT IMPRESSED

You sent an email to me yesterday relating to question 185849591 and asking me to go into my account to set a time for an Engineer to call as testing your end did not find any fault with my service.

This is hardly surprising as I have not reported any problem.

When I go into my account to view the ticket I find that this has been appended with another message advising that the previous ticket had been raised in error.

OK I accept that this sort of thing can happen but what has irritated me is that the Agent who raised both tickets emailed the first one to me but did not send a follow up advising that it had been raised in error, hence me having to dig into my account to investigate.

Maybe a bit of training is required?

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,242
Thanks: 194
Fixes: 60
Registered: ‎09-10-2018

Re: Question 185849591 has been passed to you!! NOT IMPRESSED

Hi @Baldrick1,

 

Thank you for making us aware of this issue, I'll ensure that feedback is passed on to the relevant management for internal review.

 

I'm sorry for the inconvenience caused by you needing to log in etc to check the ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
vultura
Rising Star
Posts: 325
Thanks: 14
Fixes: 1
Registered: ‎22-05-2011

Re: Question 185849591 has been passed to you!! NOT IMPRESSED

Yes, someone in CS had selected the wrong account and created a ticket intended for me.

 

@Baldrick1 Sorry for the incovenience it caused you.

Has anyone seen my signature, it's gone missing.
Highlighted
Baldrick1
Hero
Posts: 3,464
Thanks: 1,499
Fixes: 94
Registered: ‎30-06-2016

Re: Question 185849591 has been passed to you!! NOT IMPRESSED

No problem. It was just that I had to dig through the labyrinth that is Plusnet's account system to find the ticket and the fact that it was cancelled that irritated me. I didn't click on the link in the email as I did not know if it was a phishing scam.