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Question #11179652 - poor customer service

Dan_the_Van
Aspiring Pro
Posts: 450
Thanks: 30
Fixes: 4
Registered: ‎25-06-2007

Question #11179652 - poor customer service

8th Feb - I reported an issue where I had an unrecoverable DSL down, I raised the issue and the above question was created. The DSL connection did return but I have being I having a few more disconnects mainly during the night.

17th Feb - I had repeat of the DSL down issue, my TP-Link Archer VR400 reported a poor connection. I tried my old Hub One and the connection restored. I updated the question yesterday with my findings only to be told today my reported issue is resolved, I would have expected some evidence of further checks made as a result of my update, GEA  and Radius reports not be told everything is fine.

I have been a Free Online / Plus Net customer for many years more than I can recall and I can say this is really disappointing service not because of longevity but on the focus of the first line support. I should not have to come to the forum to achieve a better level of service.

Regards

Dan

1 REPLY 1
Dan_the_Van
Aspiring Pro
Posts: 450
Thanks: 30
Fixes: 4
Registered: ‎25-06-2007

Re: Question #11179652 - poor customer service

Update - I have been contacted by PlusNet. Seen disconnects Openreach coming to see me.