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Quality of service

ukolsch
Newbie
Posts: 1
Registered: 27-02-2014

Quality of service

Connection keeps dropping, and I have to reboot the modem every time to get it back. Plus.net customer service tells me this has to happen more than twice daily to be considered a fault. See details of conversation with customer service here -
[Moderator's note by Jim (Oldjim)  Link removed - please see following post mod:end
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Quality of service

It is against the Forum Rules http://community.plus.net/forum/index.php/topic,218.0.html#post_contact to post the names of CSA Agents
As such I have removed your link and would ask that you remove the names before reposting it
Community Veteran
Posts: 6,314
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Quality of service

How often is it dropping since the engineer's visit?
Did the engineer replace the modem?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Quality of service

I'm sorry to hear of the issues you're having with your connection, ukolsch.
I've had a look over your connection and can only really echo what the Faults Team have mentioned - your line is stable:
<img src="http://community.plus.net/visualradius/generated/image139349789037.png"/>
When do you generally see the drops in connection? I appreciate that not all (but most are) drops aren't registered on the above graph so any extra information you can provide would be most helpful.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 3,386
Thanks: 6
Registered: 18-01-2013

Re: Quality of service

*Edit - Chris beat me to it.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Quality of service

How do you connect to the router, wired or wireless?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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