Provide a server on Speedtest.net/Ookla for more accurate results
Since it's a very popular speed testing service I would recommend PlusNet add a dedicated host to their pool which we would automatically connect to and find our true speeds since peering would be avoided/minimised.
The server could not cope with the mass take up of FTTC services & gave erratic results.
Looking at www.mybroadbandspeed.co.uk this morning, it looks like PN are only hosting the Ookla front end and offloading the speedtest traffic to other servers.
Moderator's note by Dick (Strat): Links fixed (typo).
Re: Provide a server on Speedtest.net/Ookla for more accurate results
Quite surprising an ISP couldn't handle the traffic. The www.mybroadbandspeed.co.uk website appears down for me too, and PlusNet's documentation says to tests speeds at www.speedtest.btwholesale.com but that doesn't work since Flash is disabled in my browser, just like it is for most Google Chrome users now.
Re: Provide a server on Speedtest.net/Ookla for more accurate results
As you observe many browsers are defective.
BT Wholesale speed tests are an essential part of the diagnostic process - you need to find a functioning web browser. Theses new hip browsers are riddled with deficiencies.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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