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Problem with results obtained from a GEA test - Internal PN fault needs looking into.

kitz
Rising Star
Posts: 817
Thanks: 46
Registered: ‎08-06-2007

Problem with results obtained from a GEA test - Internal PN fault needs looking into.

Can one of the PN reps please log this as a fault on your systems that needs fixing.

I've noticed for a couple of years now that the DLM profile results from a GEA test hardly ever seem to tie up with reality.   This is not a one off nor is it a recent change whereby perhaps your system hasn't had chance to catch up yet.

If you have a fault logged, it doesn't help when your staff aren't seeing the true picture.

For example this is from a GEA test run on my line this morning

 0.128M-80M Downstream. Error Protection Off - 0.128M-20M Upstream.  Error Protection Off.

Yet my stats show a very different picture proving that DLM has applied INP 3  FECs are racking up and Interleaving was applied to my line several days ago.

adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 29485 Kbps, Downstream rate = 81434 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 68095 Kbps

Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        6.2             12.4
Attn(dB):        0.0             0.0
Pwr(dBm):        6.5             6.6

                        VDSL2 framing
                        Bearer 0
MSGc:           18              150
B:              51              236
M:              1               1
T:              64              5
R:              12              16
S:              0.0243          0.3771
L:              21072           5410
D:              1333            1
I:              64              255
N:              64              255

                        Counters
                        Bearer 0
OHF:            28397486                1761497
OHFErr:         0               4
RS:             2974626713              2201161
RSCorr:         215108          69
RSUnCorr:       0               0

                        Bearer 0
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    1510351738              0
Data Cells:     59136823                0
Drop Cells:     0
Bit Errors:     0               0

ES:             0               4
SES:            0               0
UAS:            27              27
AS:             44344

I happen to note that there is a timestamp there of 2017-03-16.   Why is it so out of date?

 

3 REPLIES
kitz
Rising Star
Posts: 817
Thanks: 46
Registered: ‎08-06-2007

Re: Problem with results obtained from a GEA test - Internal PN fault needs looking into.

PS Whilst at it, can someone please also fix the closing tag when the user has uploaded an image file.    It makes the whole of the rest of the ticket one massive hyperlink so I cant copy and paste any of the text.

Plusnet Help Team
Plusnet Help Team
Posts: 4,534
Thanks: 1,037
Fixes: 206
Registered: ‎25-03-2015

Re: Problem with results obtained from a GEA test - Internal PN fault needs looking into.

The GEA test results come from BT wholesale when we run a test, unfortunately BTWholesale/ECO Plus are not maintained by plusnet, however I'm asking a few questions to try and get more information on why the time stamp on the fibre tests generally seem to be behind.

 

In regards to the ticket becoming one massive hyperlink after uploading an image, I'm flagging this up with the relevant people to try and get that resolved. Thanks for bringing that to our attention.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,534
Thanks: 1,037
Fixes: 206
Registered: ‎25-03-2015

Re: Problem with results obtained from a GEA test - Internal PN fault needs looking into.

I've asked around a few people and we believe it may just the time stamp for 14 days RRT I think having looked into it further.  If we had access to Openreach Yukon data we could confirm, but only Wholesale can view that being the CP for FTTC.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team