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Price increase on the way?

pint
Aspiring Pro
Posts: 622
Thanks: 61
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Registered: ‎19-08-2007

Re: Price increase on the way?

Any news on the new pricing? when is it expected?Huh
my next bill is due on the 10th of June will anything be known before then?
VileReynard
Hero
Posts: 12,616
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Registered: ‎01-09-2007

Re: Price increase on the way?

If they change your account detrimentally, they have to give you one month to go elsewhere.
Even if you signed a long contract.

"In The Beginning Was The Word, And The Word Was Aardvark."

Chris
Legend
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Registered: ‎05-04-2007

Re: Price increase on the way?

@pint - Nothing I can say other than my post earlier in the thread.
Quote from: Chris
The price increases will come into effect for new customers signing up from 10th June.  Customers signing-up before this date will get the current pricing advertised.  This will be part of a wider product refresh of which further information will be available in June.

@vilefoxdemonofdoom
As mentioned earlier, this is for *new* customers. So detrimental terms isn't coming in to it.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
billnotben
Community Veteran
Posts: 7,698
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Registered: ‎23-09-2010

Re: Price increase on the way?

Would an old customer re-contracting / changing contracts be regarded as a *new* customer?
Oldjim
Resting Legend
Posts: 38,460
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Registered: ‎15-06-2007

Re: Price increase on the way?

wrt phones the FAQ says
Quote
From 10th June 2014, the following changes will apply to new customers and existing 'Broadband only' customers who add phone on or after that date.
AndyH
Grafter
Posts: 6,824
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Registered: ‎27-10-2012

Re: Price increase on the way?

Chris Parr needs to re-word what he wrote as it's misleading.
You can be a long-standing customer, but if you take out a new contract then it looks like you are faced with the price increases.
billnotben
Community Veteran
Posts: 7,698
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Registered: ‎23-09-2010

Re: Price increase on the way?

So an old customer becomes a new customer only to get a price increase.
But if they are new customers why don't they also get the special offers.
So there's actually two sorts of new. Old new and new new.
Glad that's been cleared up.
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: Price increase on the way?

Anyone wanting to add phone and prepared to re-contract may find a call to the Customer Options Team worthwhile.
David
Oldjim
Resting Legend
Posts: 38,460
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Registered: ‎15-06-2007

Re: Price increase on the way?

In the defence - I shouldn't really be doing this  Lips_are_sealed
There are two types of existing customers
Those with broadband only - no changes to their existing contract
Those with broadband and phone - no change to existing contracts
The only time things change is if a broadband only customer decides that they want to add Plusnet phone and then the phone part of the contract is whatever is valid at the time it us taken out