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Possible problem with Chat on mobile account

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Possible problem with Chat on mobile account

I just completed a Chat and the agent sorted the problem (reduce smart cap) but was unable to email confirmation

OK so I needed to save the Chat transcript but there was a problem

Using Firefox 54.0.1 and with the chat in a popup window the option to save the chat didn't appear

So either there is a problem or I missed something when ending chat

2 REPLIES
Gel
Seasoned Pro
Posts: 1,638
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Possible problem with Chat on mobile account

Oldjim I've had issue before; I recall that e mail transcript option is on original, not pop up window.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Possible problem with Chat on mobile account

That may well be the reason as, after using the popout I went to other websites and closed the Plusnet window while waiting for an agent