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Poor technical support attitude after 2 hours & speaking to 3 staff members

3004steve
Newbie
Posts: 1
Registered: 27-01-2013

Poor technical support attitude after 2 hours & speaking to 3 staff members


I have been experiencing slow connection speeds for around 3 months now and after 2 hours looking at the problem again today I don't need support staff with a real attitude.
Can anyone provide an email address so that I can make a formal complaint.
Many thanks.
steve
2 REPLIES
keith4x4
Grafter
Posts: 78
Registered: 07-07-2011

Re: Poor technical support attitude after 2 hours & speaking to 3 staff members

Hi
try
http://www.plus.net/support/service/policies/complaints_code_of_practice.shtml
I have used it before but as you know they all work for the same company.
I found it to be a complete waste of time and energy, a bit like there technical service.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Poor technical support attitude after 2 hours & speaking to 3 staff members

Hi Steve,
Sorry to hear that you feel the need to complain, if you wish to you can do it via https://portal.plus.net/my.html?action=tickets
I've had a look at your connection and can see that there appears to be noise on your downstream that is causing slower speeds, your line has had a few disconnections recently but appears to be more stable now, if it's still stable by the end of the day it may be worth placing a SNR reset on your line to help your speed.