Poor customer service from Plusnet and deadlock between SKY and Plusnet

[gphancock]

I was going to say chocolate teapot but chocolate fireguard works just as well for me.  ;)

[Strat]

...or an ashtray on a motorbike.
I'm following this thread with interest.

[gphancock]

That works for me too ;)
Again thanks for all the feedback and advice in resolving this issue. I have learnt a lot in a matter of days on this forum/community. :)

[HPsauce]

A whole bunch of us are fascinated to see how this works out and appreciate you keeping everyone informed.  8)

[gphancock]

Thanks HPsauce.  :)
There could be feedback for a while. That is all I am saying at this stage ;)

[abstruse21]

Quote from: Strat

...or an ashtray on a motorbike. I'm following this thread with interest.

A couple of decades back as  a teenager I foolishly tried to smoke while riding my motorbike.. bike gloves (not helpful).. open visor (stupid)..    I would strongly advise against it.. hot ash in eyes while moving.... I must have been really stupid as a teen..

[gphancock]

Pretty much! What were you thinking? :o

Update - Tuesday at 5pm
No word from SKY and no MAC key.  ::)
I have just spent the past 2 hours dealing with an insurance claim that was originally sanctioned by the adjuster/insurance company and a month later there is a query. Once again, I was dealing with a claim and counter claim situation. It made me think what is wrong with companies and the general corporate culture in UK? Can't anyone admit mistakes these days? ::) Anyway, I digress...I guess I should get in contact with SKY again, as they appear to have forgotten me again, since 10am ;)

[LinnPlusnet]

Hi gphancock,
I'm aware Chris P is dealing with this via PM's but do keep us updated on your progress with SKY. Hopefully we can get this resolved for you as quickly as possible!

[abstruse21]

Clearly.. back in those days I didn't do much thinking lol!!
I was a teenager.. what can you expect  :crazy:
Give Sky a good kick up the backside for the MAC. Plusnet are waiting! And it seems willing... :D

[gphancock]

Hi Linn,
Yes, Chris P is dealing with this issue for me via PM. As others have asked me to keep updating, I am also putting some of that information on here.  I am being somewhat careful what I write at a certain level, as I am aware that this is an open community. I may add a bit more, when matters are resolved.
Bet you were pleased that you were away last week and didn't have to deal with this case ;)

[gphancock]

Quote from: abstruse21

Clearly.. back in those days I didn't do much thinking lol!! I was a teenager.. what can you expect  :crazy: Give Sky a good kick up the backside for the MAC. Plusnet are waiting! And it seems willing... :D

I think that applies to most of us  ;) Saying that, I did engage the brain throughout my teens, it just went downhill after that!
I have contacted the designated person via e-mail and I am waiting  for a response. They seem to communicate with me first thing and late afternoon/evenings. Perhaps they hold meetings in the afternoon? ;)
They are waiting and it is rude to keep people waiting isn't it?

[LinnPlusnet]

Quote from: gphancock

Bet you were pleased that you were away last week and didn't have to deal with this case ;)

They say timing is everything ;)
I did enjoy my time off, however, I don't think Chris Pettitt was happy I was away! I would've been more than happy to help if I was in the office but you're in more than capable hands with Chris P and I know he's on top of things!
Thanks for the updates on here though! I'm sure I'll be updated by Chris as well!

[gphancock]

Indeed it is ;)
We all need a break sometimes. Poor Chris P but at least you are back now!  :)Yes, Chris P has been most helpful with this case (and sure you would have been too!) and it is a case of waiting on SKY.
Out of interest, what are the reasons you cannot close down broadband connection with BT Wholesale?

[HPsauce]

Presumably if Sky don't provide a MAC there is a process to follow that will resolve it. Have you actually formally requested one from them or have they just "told you" it will happen?

[gphancock]

The first MAC was requested almost a month ago and I received that on the 11th March, 2014.  The 2nd MAC code was requested on the 3rd and 4th April, 2014 by myself and Ofcom. That was declined and I was informed that BT Wholesale would have to be contacted to terminate my connection. Ofcom stated that SKY were well within their rights to suspend my broadband connection. I managed to negotiate a stay of execution and keep the connection until Monday. I contacted SKY on Monday to cut me off and remove the TAG. Today, I receive an e-mail that they have to take the MAC route, as SKY had no joy with BT Wholesale and cutting my connection yesterday.
Update Tuesday - approx 9pm
It is going to take up to 3 working days to generate the MAC. I am being contacted Thursday.
I intend contacting Ofcom tomorrow to request some advice on the above. I expect that the same support for SKY but I am interested to hear what they have to say about the latest developments.