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Plusnet you are as bad as BT

reevie
Newbie
Posts: 1
Registered: 25-08-2015

Plusnet you are as bad as BT

Moved to plusnet on the recommendation of a friend and now wish i stayed with BT.
Should have gone live with Phone and broad band Last Friday Thursday came and no router so after a 30min wait got through to be told "could'nt find where it was " so would send another-- but your BT router will work.
To cut a long story short after over three hours, two wasted days on the phone and still no Broad band and not knowing when i'm going to get it ---------they have until Friday at 09.00hrs then i will cancel the contact and go somewhere else.
As a new customer Plusnet ---------YOU STINK--- i thought BT was bad but at least i got Broadband-------------WHAT GIVES YOU THE RIGHT TO TREAT CUSTOMERS AS BADLY ?
2 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Plusnet you are as bad as BT

you do realise plusnet is owned by BT.
Plusnet Help Team
Plusnet Help Team
Posts: 5,533
Thanks: 521
Fixes: 196
Registered: 01-01-2012

Re: Plusnet you are as bad as BT

I'm really sorry to hear about what's happened.
Leave this with me.
[EDIT]
I've contacted our suppliers who have advised the order should be completed in 48 hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team