Plusnet will give your personal details to ACS Law with not informing you!!

[#1]

Quote from: Mand

The £10 charge only comes into play if you want ALL the info we hold on you.

And what exactly Is ALL the Information Plusnet?

[#2]

It would include ticket history, RADIUS logs, invoice information, itemised phone billing (where applicable) and general account info.

[#3]

I don't know how many years RADIUS logs you keep - that ACS:Law information relates to September/October 2009.
So £10 would buy quite a few thousand lines of text?
BTW Why do you keep such mountains of data on us?

[#4]

I would of thought they would have to keep such data to assist in technical support issues, or there may be some kind of legislation requiring ISP's to keep logged data in case of criminal activity.

[#5]

@ A Fox Is Evil, Can you get post office broadband?

[#6]

Quote from: foxtrck

I would of thought they would have to keep such data to assist in technical support issues, or there may be some kind of legislation requiring ISP's to keep logged data in case of criminal activity.

For 6 months, not years!

[#7]

Quote from: fourfourdevon

For 6 months, not years!

Is that advice rather than a legal requirement?
dick:green Quote tag fixed.

[#8]

Some may find this article of interest as it is regarding the court hearing on monday and those behind it
http://torrentfreak.com/anti-piracy-lawyers-face-ddos-before-pivotal-court-decision-101002

Quote

After initially giving ACS:Law and Gallant Macmillan an easy ride, Plusnet now say they will resist applications to hand over customer details to them in future. TorrentFreak has been speaking with Plusnet throughout the week and have asked them on a number of occasions if they will send a proper lawyer to the High Court on Monday prepared to fight the application, but up to now they haven’t been able to give us reassurances that will happen. They have confirmed, however, that they will ask for an adjournment of the hearing to assess the position. Sadly that may well be too little, too late, and the judge may have no other option but to grant Gallant Macmillan’s application if Plusnet don’t go equipped with a proper lawyer to defend. If they don’t (and end up handing over more details as a result) it will be a PR disaster for the company and the whole speculative invoicing model will be back on track in the UK.

[#9]

Quote from: Steve

@ A Fox Is Evil, Can you get post office broadband?

post office broadband = BT

[#10]

Quote from: andun84

Is that advice rather than a legal requirement?

That's a legal requirement.

[#11]

Oh the irony.
A quotation from the GM website

Quote

The law of defamation (libel and slander), malicious falsehood, misuse of private information, confidence, and harassment are just part of the legal arsenal available to you in protecting your reputation. We can advise you on how they may best be deployed to act as as a sword or shield, depending on the issues at hand.

Perhaps we should all instruct GM to protect us.... from GM 

[#12]

Lets hope the UK is brought into line about our privacy rights so that issues like the current one will never happen again !
http://www.bbc.co.uk/news/world-europe-11443734

Quote

The user's consent is required for any interception of e-mails or internet surfing, the Commission says, objecting to the UK's Regulation of Investigatory Powers Act 2000 (RIPA), which allows a person to intercept communications if he or she has "reasonable grounds for believing" that consent has been given.

[#13]

Quote from: Toolbox

Quote from: Steve @ A Fox Is Evil, Can you get post office broadband? post office broadband = BT

A review...

Quote

Hi I'd just like to 1st of all advise I used to work for that company PO HP & BB. What I have been reading is disgusting but of no surprise! My time working for them had to be the worst in any telecommunications. Very little support to their staff. Most of the problems are by PO themselves, however to be honest advisors are responsible. It may seem easy to say but I was 1 of a small group who kept promises to customers, gave the best advice, & took ownership of any mistakes made & explained this to customers. Now some of the issues I have read I was not trained in. But looking at those with incorrect bills I expect you may have spoken to my section. ....

[#14]

Quote from: dazco

Lets hope the UK is brought into line about our privacy rights so that issues like the current one will never happen again ! http://www.bbc.co.uk/news/world-europe-11443734 Quote The user's consent is required for any interception of e-mails or internet surfing, the Commission says, objecting to the UK's Regulation of Investigatory Powers Act 2000 (RIPA), which allows a person to intercept communications if he or she has "reasonable grounds for believing" that consent has been given.

Just to give my two penneth about RIPA.
The RIPA requirement only applies to regulatory bodies (ie. Government and Police), it does not apply to companies conducting their own covert operations.
However, there are quite a few large companies like FACT (Federation Against Copyright Theft) that although they are not bound under law to comply with RIPA, they choose to do so willingly.
Therefore any company can do their own covert surveillance on a person without the need for a RIPA, although when it comes to presenting that evidence in court, it could possibly be questioned as to the legitimacy of the way that information was obtained.

[#15]

Quote from: Chemical

The RIPA requirement only applies to regulatory bodies (ie. Government and Police),

I think you're getting confused with the Freedom of Information Act.
RIPA most definitely applies to all.