Plusnet will give your personal details to ACS Law with not informing you!!

[#1]

Where is Dave today?  
What ever you change to do NOT go to O2 Access, There LLU is OK but not the access product.
If you think Plusnet our bad you have not tried O2 Access.

[#2]

i was going to go on the fttc trail on the £22 extra and weekend an eve phone package but am waiting for the latest response from PN on this matter before making my mind up, PN are good at supporting are tech problems and i all ways thought PN would be the kind of isp to protect there customers rights in such situations as this one.
Time will tell but with all the delays it doesn't look to good, so a £22 new customer and a current i think £16.50 customers may be lost from your balance sheets
come on legal guys an girls of PN/ bt group lets hear what you have to say on this human rights issue. doubt we will hear any thing on this during a heat wave weekend as i bet most the legal dept have flown aboard for the weekend and the likes spending there lolly

[#3]

D Day + 13
Plusnet Please give some indication of what the report given to you from ACS Law says, We your customers need to know whether or not any one has been taken to court from the many hundreds or thousands of names and addresses given to ACS Law by yourselfs. This information can then be used to stop other "Law companies" joining in to milk this "cash cow", as appears to be happening now.
Plusnet, only your ISP will have received the report as your parent company had until 31 Mar 10 to give the names and addresses to ACS Law so their 6 months wont start till then, so it is not possible to just sit back and wait for someone else to publish.
In response to all the people who are contemplating leaving PLUSNET over this issue, as i stated in my first post "All ISP's with the exception of TalkTalk, will give your details over to anyone with a court order",- Do you realy want to move to TalkTalk!.  I have had 10 good years of internet support from PLUSNET and Force 9, and am saddened to see how this is beginning to play out.
All i have ever asked for is what the Judge who gave the NPO (Court order) must have wanted, that someone publish the report to show whether or not ACS Law are playing by the rules of the NPO. Afterall if the judge (Chief Master Winegarten) thought it important enough to put the clause in the judgement, then Plusnet should think it important enough to Publish.

[#4]

As I see it you have been asking for this info for many months now and Plusnet have not responded to you.
If I now find out that Plusnet have given out more names when they maybe could have contested it as the amount taken to court from the last list may have been zero, what does that tell you about the company and how it relates to it's customers?
I keep searching the net to see if any Plusnet customers are in the new list and If I even find one I am leaving Plusnet and no I will not be going to TalkTalk as they would have to be the only ISP left for me to do that.
It's all about trust and privacy, yes they have to follow a court order but it works  both ways and ACS law must have given them the data you are asking for so it boils down to Plusnet not willing to share the data yet they are quick enough to give out a large list of addresses.

[#5]

Yes, I have been reading the CAG forumshttp://www.consumeractiongroup.co.uk/forum/acs-law/198192-acs-law-copyright-file-157.html and they are quoting that one law firm "Gallant Macmillan" have sent out 7000 letters in the last week. this is refering to one track from the Ministry of sound album , They like ACS Law probably has no intention of pursueing any one through the courts, they just want easy money.

Quote

spoke to the the soliciters gallant mcmillan yesterday and they said they posted 7000 letters out

PLUSNET by not giving the information we are asking for you are helping them do just that!
Will it take more solicitors to jump on the bandwagon before you acknowledge your PAYING SUBSCRIBERS and give us the ammunition we need to stop the Law firms from getting the NPO's in the first place.
THIS WILL NOT STOP TILL AN ISP TAKES A STAND. You are in the unique position of having the information in your possession which will stop all this heartache

[#6]

I left PN last December but I lurk around to see what's going on with Customer Service, etc. as I may want to come back one day.
PN's lack of response over this issue is disconcerting and I will put them on hold as a possible alternative until (if ever) I see the required response from PN.

[#7]

This thread started with assurances (which i wont quote) from Plusnet staff who regularly comment on these boards.
And now.........deafening silence!
If you guys cant comment, get your managers or their managers to publish something. Even a response saying 'sod off were not telling' would be sufficient.

[#8]

Why not email the Plusnet CEO pointing him at this thread?  If he has 5 minutes he will read it and respond and hopefully get things moving for you.

[#9]

Yes the CEO of Plusnet is  Anthony Vollmer, I am currently looking for an email address for him

[#10]

you can try a PM but i doubt he checks this forum that often http://community.plus.net/forum/index.php?action=profile;u=10551

[#11]

There was a post in the past where someone asked if he existed (which he did) and he answered that post so maybe he's instructed that posts which ask for him by name he is notified of so he can respond?  As for his email, I believe PN employees are at plus.net so it could be firstname.lastname at plus dot net?

[#12]

You might try <initial><lastname> with nothing in between.

[#13]

I have sent a PM to him, Just awainting his reply

[#14]

Problem with that is he'll only know he has a PM if he has notifications enabled or he visits the forum.  As the guys from PN are keeping an eye on this thread, would it be possible for one of them to ask the CEO to take a look at this thread, if he has time that is, we fully understand that being the CEO is a intensive job so he may not have the time to have a gander (although we hope he will!)

[#15]

Just for information here is the PM i Sent to the CEO of Plusnet a few minutes ago.
Sir,
I have been compelled to write to you regarding a thread i started on your community forum in May 10. The subject of which is" Plusnet will give your personal details to ACS Law with not informing you!!" http://community.plus.net...ex.php/topic,85908.0.html in the first post on this forum i asked Plusnet to Publish a report (Which you must have received from ACS Law) showing how many Personal details your company had given out and from them how many have been taken to court. Since the deadline passed on the 30 Jun i have repeatedly asked for this information, (You may be interested to learn it was a condition of the Court order being passed that PlusNet be given this information) At the beginning of July i informed PlusNet that the information being published could stop the Judge "Chief Master  Winegarten" of the High Court in London from granting the next NPO, as we could show that ACS Law has never had any intention of bringing legal proceings against any of your Paying Subscribers, they just use the information to send threatening letters. That deadline come and went and the judge granted ACS Law another NPO with which to "Extort" more money from your subscibers.
If you were to read the thread, which is now over 200 posts long you will see that many people are interested in the outcome of this report.
If PLUSNET can show that ACS Law are abusing the Court System, then Plusnet and the rest of the ISPs will not have to spend money looking up the personal details as demanded by the court order. as their wont be a court order.
You will not have to refuse to comply with the court order like TalkTalk, but will have stopped this whole business in its tracks, in short you will have been the ISP who "Stood up for the little man" by doing only what you have been instructed to do in the court order, by publishing the information in the report.
If you have not seen the report, then i respectfully suggest you get a copy, I can only imagine what it says, but i am convinced that not one person has been taken to court over this. ACS Law have stated publicly that they have made about a million pounds with this business model.
I am sorry it has taken me to PM you, on this subject, but I am not getting any helpful response from the customer support team.
Also Sir, I have been a loyal subscriber to Force9 and PlusNet since 2000 and had considered it to be one of the better ISP's, I hope you can find a way to publish the report as requested.
Thank you for listening.
Davethir.(Name withheld as you can find my details from my account)