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Plusnet want a months cancelation free for a contract that has already been paid in full

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Rising Star
Posts: 72
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Registered: ‎06-02-2014

Plusnet want a months cancelation free for a contract that has already been paid in full

My contract is up on 6th Dec, I am moving to another provider on the 4th, so Plusnet ask for £11.61 having already been paid for the service between 6th Nov and 6th Dec!

& decide to email this 10 minutes after their CS closes for the night (although in reality that is 50mins after the last chance to call them and have a chance of a reply)

 

& they wonder why I'm leaving!

9 REPLIES 9
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Rising Star
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Registered: ‎06-02-2014

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

And after a phone discussion they still want to do this & the person I spoke to gave me the impression that he really did not care if this was in error or  not!

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
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Registered: ‎06-08-2018

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

Hi @Gythral8PNC,

 

I'm sorry to hear that you've chose to cancel your services with us.

 

I've left a ticket on your account with some information regarding your query. You can view this here

 

Should you have any further questions, please get in touch.

 

Thank you,

 

Aisha

 

 

 

 

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Rising Star
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Registered: ‎06-02-2014

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

@AishaK thanks, ( I know you are trying to be helpful & do thank you for trying)

I have already spoken to your team today, they feel that overcharging is the way to go, still

 

 

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Pro
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Registered: ‎22-11-2014

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

I didn't think that Ofcom regulations allowed for punitive charges to be added in the last month of a contract, or have I read that wrong somewhere?

Mark

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Registered: ‎06-02-2014

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

Seems like Plusnet have put a 'cease' order to the FTTC on my line too, which may affect the new service going live

 

What the hell are you playing at?

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Rising Star
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Registered: ‎06-02-2014

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

"Leaving your communications provider

  • Check if there are any charges if you decide to leave your provider earlier than the agreed term. You should confirm these with your provider when you enter the contract. The charge should never be more than the remaining payments left in the contract;"

from https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/additional-charg...

 

This would suggest that the leaving fee should be zero, as there are no payments outstanding, other than any chargeable phone calls

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Plusnet Help Team
Plusnet Help Team
Posts: 1,505
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Registered: ‎06-08-2018

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

Hello @Gythral8PNC, I am really sorry about this and have updated your complaint ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Rising Star
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Registered: ‎06-02-2014

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

Just received this bogus bill in writing too!

 

If it is incorrect then please ensure that I receive a written copy of any correction & a written apology before the 4th Dec

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Plusnet Help Team
Plusnet Help Team
Posts: 16,843
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Registered: ‎21-04-2017

Re: Plusnet want a months cancelation free for a contract that has already been paid in full

I'm looking into this for you and I'll reply to your support ticket in a moment.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team