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Plusnet still advertising 24/7 support!

Community Veteran
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Registered: 10-04-2007

Plusnet still advertising 24/7 support!

I've just seen an advert on one of Plusnet's own web pages saying "with 24/7 UK based support"!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
27 REPLIES
MattyC
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Re: Plusnet still advertising 24/7 support!

Hi jelv/spoon whittler,
Are you able to confirm where you saw this? I'll get it reported as priority, as the ads should be long gone.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: Plusnet still advertising 24/7 support!

Quote from: spoon
I've just seen an advert on one of Plusnet's own web pages saying "with 24/7 UK based support"!

well technically it's true though, just not for non-business customers ?
MattyC
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Re: Plusnet still advertising 24/7 support!

We still shouldn't be advertising it unless it clearly states it's for business accounts.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 26,543
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Registered: 10-04-2007

Re: Plusnet still advertising 24/7 support!

Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Plusnet still advertising 24/7 support!

that link has no plusnet advert on it
Community Veteran
Posts: 26,543
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Re: Plusnet still advertising 24/7 support!

Are you using an ad blocker?
It does - see the attachment I've just added to my post.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Registered: 08-01-2008

Re: Plusnet still advertising 24/7 support!

See attached...
[Edit] posted at the same time as OP edited to add similar image
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
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Re: Plusnet still advertising 24/7 support!

It does if you disable adblocker
Edit - would have been a lot quicker if the forum hadn't sat there for ages saying connecting
Community Veteran
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Registered: 24-10-2013

Re: Plusnet still advertising 24/7 support!

that'll be my adblocker doing a great job then  Grin
Community Veteran
Posts: 26,543
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Re: Plusnet still advertising 24/7 support!

Quote from: w23
See attached...
[Edit] posted at the same time as OP edited to add similar image was sat twiddling his thumbs waiting for the forum to respond!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
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Posts: 3,192
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Registered: 10-04-2014

Re: Plusnet still advertising 24/7 support!

That's definitely gotta go. Have raised this to the appropriate team.
Much appreciated, thanks.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
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Re: Plusnet still advertising 24/7 support!

Perhaps Plusnet should be offering a 'Bounty' (prize, not chocolate bar) for anyone finding such errors since it could save much embarrassment (or even costs if someone claimed they relied on the incorrect advert to make a decision regarding choice of ISP), any Plusnet mugs or other goodies* lying around at HQ?

* Maybe a few months free broadband since that's often the price new customers pay anyway.  Lips are sealed Grin
Oh, and maybe some cashback too (the cheque's in the post, honest).  Roll eyes
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
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Registered: 24-10-2013

Re: Plusnet still advertising 24/7 support!

or maybe they could just answer the phones, complete orders without cancelling them, and generally deal with support issues in a timely manner!!
that would be nice reward Cheesy
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Plusnet still advertising 24/7 support!

Or maybe a free Range Rover with all zee mod cons! Crazy