Plusnet's reputation is sinking, weighed down by numerous complaints about the email migration fiasco.
The latest survey by the consumer magazine Which? of top UK broadband providers shows that Plusnet dropped from second place last year to fourth this year -- behind Zen Internet, Hyperoptic and Community Fibre.
Which? says of Plusnet: "It got strong scores in most categories, outdoing both BT and EE even though they're all owned by the same company. Customer service is key here - Plusnet customers are much happier than those of its stablemates."
Judging from comments on this forum, Plusnet customers are no longer happy.
