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Plusnet site down!

goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Plusnet site down!

Website is down!
14 REPLIES
Moderator
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Re: Plusnet site down!


Quote
The webpage at http://www.plus.net/?home=hometop has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
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Registered: 27-05-2011

Re: Plusnet site down!

I've had similar just now
But the site worked immediately afterwards Undecided
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Moderator
Moderator
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Re: Plusnet site down!

it's just the homepage that's a problem, all sub pages seem to work ok.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: Plusnet site down!

Nothing wrong at my end on my pc. The site was down via mobile phone and tablet. It's was down at Plusnet's server problem.
Moderator
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Re: Plusnet site down!

nobody said it was?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
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Re: Plusnet site down!

We're working on it! I'll update when we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Registered: 10-04-2007

Re: Plusnet site down!

I guess something didn't go to plan!
Quote
Planned Broadband Faults Troubleshooter and Website Maintenance – Wed 12th Nov midnight - 7.30am
Portal
Posted on: Tuesday 11 November 2014, 09:04
When's this work happening?
Tomorrow between midnight – 7.30am
What does it affect?
Access to our website will be unavailable.
How long will it take?
Approximately 8 hours.
What does the work involve?
We need to make some changes and as a result, our website will be unavailable.
Am I likely to notice the work?
Yes, you won't be able to access our website for the duration of the maintenance window and holding pages will be in place.
Is there anything else I need to know?
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.
Kind regards,
Matthew Cassell
Customer Relations
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Registered: 31-08-2007

Re: Plusnet site down!

And of course we can all see the Service Status Notice that says it's down  Roll eyes
Community Veteran
Posts: 26,656
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Registered: 10-04-2007

Re: Plusnet site down!

It's quite probable that the outage has taken away the ability to post service status notices - we've seen that before.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,100
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Registered: 31-08-2007

Re: Plusnet site down!

Ah, that's really good. Various sub-pages and support pages work fine, including Service Status, but the system doesn't allow them to post a Service Status, I hope that's not really the case any more.
Community Veteran
Posts: 19,100
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Registered: 31-08-2007

Re: Plusnet site down!

I see it's up now, with new offers, another silly price cut for those in areas already getting good service  Roll eyes
goldenfibre
Aspiring Pro
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Re: Plusnet site down!

It's seem fixed now.
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
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Registered: 01-06-2010

Re: Plusnet site down!

I was surprise free 6 months for 38Meg to be continue but none for 76Meg.
Community Gaffer
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Re: Plusnet site down!

Hi guys,
The site seems to be back up and working now. Apologies for not posting a service status, simply an oversight on our part.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff