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Plusnet phone support

Steevo
Grafter
Posts: 407
Registered: 17-01-2013

Plusnet phone support

What is happening? Phoone lines to call PN  are awful quality currently. Why is this? CS rep i spoke to confirmed there was a problem at PN end.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,087
Thanks: 153
Fixes: 54
Registered: 27-04-2007

Re: Plusnet phone support

Hi Steevo.
We're not actually aware of any current problems with the phone system although you may notice we had some problems causing some calls to be dropped which was closed yesterday: http://usertools.plus.net/status/archive/1411635838.htm
What was the problem exactly? i.e was there noise on the line/was the call quiet etc.
I'll try and find a recording of your call to see if I can spot any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Steevo
Grafter
Posts: 407
Registered: 17-01-2013

Re: Plusnet phone support

Thanks Adam, much appreciated.
Superuser
Superuser
Posts: 11,263
Thanks: 2,699
Fixes: 22
Registered: 22-08-2007

Re: Plusnet phone support

Were these calls on Steevo's land line - the one which trashes the DSL session on inbound calls?
Could that be impacting call quality?
Steevo
Grafter
Posts: 407
Registered: 17-01-2013

Re: Plusnet phone support

You have a very good memory Townman!!
But no, for fear of creating more problems I'm steering away from using the landline as much as possible so made the call from the mobile.
Thank you for your input all the same, it's nice to have a friendly face!