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Plusnet in small claims court - MSE post

x47c
Grafter
Posts: 878
Registered: 14-08-2009

Plusnet in small claims court - MSE post

See this posting in the MSE broadband forum
http://forums.moneysavingexpert.com/showthread.php?t=5281179
(Disclaimer that as with all such internet postings we have no way of knowing whether or not it is factually correct)
3 REPLIES
Community Veteran
Posts: 5,562
Thanks: 591
Fixes: 1
Registered: 21-03-2011

Re: Plusnet in small claims court - MSE post

The small claims court does not not set a legal precedent, but it is a good start.
Now Zen, but a +Net residue.
hapless
Grafter
Posts: 35
Registered: 26-05-2013

Re: Plusnet in small claims court - MSE post

Hmmm....
a bit concerning they waited 12 months for BT/Duffnet to respond?
Usually you can ask for a judgement by default if they haven't responded to your initial claim within a reasonable timeframe - typically as little as 14 days, but usually 21 or 28 days.
Not quite true AlaricAdair, as when/if a case gets defended, then it is submitted to a county court of your choice (as an individual taking a company to court, the court service make it as hassle free as they can, so the plaintiff just has to concentrate on the legal stuff).
At this point, because you are not challenging a previously unheard understanding of a legal point of law, then it's nothing to with setting legal precedent, it will all be about consumer law, law of contract and breaches thereof, of which there is a ton of evidence alone on this forum.
Plumnet/BT defence will be their terms of the contract.
Your claim will be that certain parts of that contract are invalid or unfair, which gives leave to realease you from that contract without penalty and allow you to claim reasonable costs for having to take legal action to get them to see sense.
MattyC
Champion
Posts: 3,192
Thanks: 161
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Registered: 10-04-2014

Re: Plusnet in small claims court - MSE post

The customer doesn't ring a bell, but it may be worth noting that he used small claims rather than CISAS - our typical points of contact for alternative dispute resolution.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet