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Plusnet email - 14 day line estimate vs. actual
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Plusnet email - 14 day line estimate vs. actual
05-06-2013 7:13 AM
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FYI
I received the following email from plusnet in which the estimated line speed is incorrect.
Fortunately you didn't tell me my estimated line speed would be 3.5Mbps, otherwise I would have never have signed up! My estimated line speed given to me at signup was in fact 80Mbps. You seem to have a bug in your automatic email systems!.
I received the following email from plusnet in which the estimated line speed is incorrect.
Fortunately you didn't tell me my estimated line speed would be 3.5Mbps, otherwise I would have never have signed up! My estimated line speed given to me at signup was in fact 80Mbps. You seem to have a bug in your automatic email systems!.
Quote Dear Mr. Clark
When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 3.5Mbps
Current line speed: 78Mbps
You can keep a track of your line speed through our website:
4 REPLIES 4
Re: Plusnet email - 14 day line estimate vs. actual
05-06-2013 8:38 AM
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@GrahamClark
its a bug
this is my estimated speed and has been since I joined
On ADSL though
its a bug
this is my estimated speed and has been since I joined
Quote Estimated line speed:
1.5Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2013-03-27 10:39:47
Current line speed:
5.8 Mb
On ADSL though
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Re: Plusnet email - 14 day line estimate vs. actual
05-06-2013 8:40 AM
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Looks like the email has the adsl estimate not the fibre one..
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet email - 14 day line estimate vs. actual
05-06-2013 8:47 AM
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Put your phone number in to http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Plusnet get their estimate from the same place - you'll see the 3.5 is the normal ADSL estimate and will also see the estimate you should have been given for fibre.
Plusnet get their estimate from the same place - you'll see the 3.5 is the normal ADSL estimate and will also see the estimate you should have been given for fibre.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet email - 14 day line estimate vs. actual
06-06-2013 9:14 AM
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- Re: Plusnet email - 14 day line estimate vs. actua...