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Plusnet customer service pathetic...

jay73
Newbie
Posts: 1
Registered: 01-07-2011

Plusnet customer service pathetic...

I am been with Plusnet from Sep. 2010 and am fed up with the dreadful customer service, slow network connection, connection drop-offs, over charges and many many more. I hope my email encourages people to leave Plusnet for good and never bother to come back here. Really shame to those who award these type of companies. Totally misleading...
21 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
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Registered: 10-04-2007

Re: Plusnet customer service pathetic...

Without specifics that's a pretty pointless post.
In all probability two of your complaints are down to BT not Plusnet.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Infinity
Seasoned Pro
Posts: 6,125
Thanks: 264
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Registered: 19-06-2011

Re: Plusnet customer service pathetic...

Quote from: jay73
I am been with Plusnet from Sep. 2010 and am fed up with the dreadful customer service, slow network connection, connection drop-offs, over charges and many many more. I hope my email encourages people to leave Plusnet for good and never bother to come back here. Really shame to those who award these type of companies. Totally misleading...

I have had nothing but EXCELLENT service from PN customer services, they are always quick to respond, polite, and know their stuff.
I am delighted to have joined PN.  Grin
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Plusnet customer service pathetic...

I've never regretted my move, in July 2007, from Pipex to Plusnet  Smiley
198kHz
Aspiring Champion
Posts: 3,483
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Registered: 30-07-2008

Re: Plusnet customer service pathetic...

Quote from: jay73
I hope my email encourages people to leave Plusnet for good and never bother to come back here.

On the strength of a non-specific first-time post? Not a chance!
Every ISP has some unhappy customers. If you could be a little more specific about your problems, there's a wealth of experience and help from other customers, and PN staff, available here on the forums.
Remember you are unique - just like everyone else
Community Veteran
Posts: 18,798
Thanks: 261
Registered: 12-08-2007

Re: Plusnet customer service pathetic...

I have been with PN for 4 years and have always had great service from them.  I have found them to be the best ISP I have used.  If things are as bad as the OP states then perhaps he should move elsewhere.
plusnetnoway
Grafter
Posts: 59
Registered: 28-06-2011

Re: Plusnet customer service pathetic...

Please see the thread 'Horrendous experience'
Community Veteran
Posts: 18,798
Thanks: 261
Registered: 12-08-2007

Re: Plusnet customer service pathetic...

Most posters here seem to be happy with PN.  Have a look at another here:
http://community.plus.net/forum/index.php/topic,96987.0/topicseen.html
Heloman
Grafter
Posts: 519
Registered: 30-07-2007

Re: Plusnet customer service pathetic...

I'm another PN happy chappy. Been here for over 5 years and always experienced  excellent customer service.
I'd previously been with 4 other ISPs , none of which came anywhere near PN's standards.
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: Plusnet customer service pathetic...

i have been with PN 7 month now  Smiley not the best support but they do get things resolved pretty quick, especially if posted here .
raising a ticket is poop  Embarrassed
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mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: Plusnet customer service pathetic...

Jay73, looks like you have to say exactly what's up, otherwise they're all flooding in to say how good PN is. This is going to make you  pretty angry (would me) as you have the opposite experience. So, tell us what went wrong and when.
Infinity
Seasoned Pro
Posts: 6,125
Thanks: 264
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Registered: 19-06-2011

Re: Plusnet customer service pathetic...

The troll has been strangely quiet.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Plusnet customer service pathetic...

Hes a trolled cause hes had a bad experience ?
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Plusnet customer service pathetic...

He may not be a troll but users of most forums become suspicious when someone registers late at night, makes one attacking post, and hasn't visited the forum since then.
Steve
Seasoned Pro
Posts: 6,817
Thanks: 315
Registered: 13-07-2009

Re: Plusnet customer service pathetic...

Quote from: PlusComUK
The troll has been strangely quiet.
I suggest you go away and look up the meaning of the word " Troll " A lot of die hard PN customers here defending them In denial that the Original Poster has had a dreadful experience ( Which happens all the time with any ISP ") REMEMBER THAT
jay73 I hope you revisit this thread with an more detailed explanation of what has went wrong and I am sure the Plusnet staff will go out of their way to help resolve  any Issues you have.
Edit, That Is If you seek help? If not then on face value this thread Is as jelv pointed out earlier, Pretty pointless.
If life gives you lemons, make lemonade.