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Plusnet can't be bothered to show my internet usage

VileReynard
Seasoned Pro
Posts: 10,751
Thanks: 230
Fixes: 9
Registered: 01-09-2007

Plusnet can't be bothered to show my internet usage

I encountered the wonderful world of Plusnet "support" - via typing into a text box. Roll eyes
I haven't been getting any breakdown of my internet usage for the last week, so I thought I would try their much vaunted customer support ...
It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.
On their follow-up survey, not unsurprisingly, I rated them exceptionally bad at Customer Support.
Quote
Question #111959534 - Your Feedback
XXXXXXXX - CSC Analyst
7:12pm, Saturday 3 Oct 2015
**Internal**
Web Chat ID: 4309102358
Description: Usage issue. Advised Unlimited so no need to worry about going over. Advised issue would be fixed if possible as part of PID 84083.
Kind regards,
XXXXXXXXXX

4 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Plusnet can't be bothered to show my internet usage

Quote from: vilefoxdemonofdoom
It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.

It looks like they're saying the usage display issue is going to be fixed to me  Huh Huh
VileReynard
Seasoned Pro
Posts: 10,751
Thanks: 230
Fixes: 9
Registered: 01-09-2007

Re: Plusnet can't be bothered to show my internet usage

Quote
Fixed, if possible.

What is that supposed to mean?

rongtw
Seasoned Hero
Posts: 6,777
Thanks: 1,401
Fixes: 12
Registered: 01-12-2010

Re: Plusnet can't be bothered to show my internet usage

It means they cant fix it  Wink
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VileReynard
Seasoned Pro
Posts: 10,751
Thanks: 230
Fixes: 9
Registered: 01-09-2007

Re: Plusnet can't be bothered to show my internet usage

Actually, I was surprised to find that it was fixed on Monday morning!
Although I have to admit that this coincided with the start of a new account month...
Anyway, I've responded to their ticket (yes, they still raise tickets).
Quote
Problem appears to be solved as from Monday morning.
However, the original CSC Analyst said to me that "The problem would be fixed - if possible"
This lackadaisical attitude is very unprofessional.
Since the problem has been resolved, I'm happy for you to close this ticket.