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Plusnet, awful service and haven't got.a clue.
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Re: Plusnet, awful service and haven't got.a clue.
23-10-2014 10:58 AM
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MisterP,
I tried contacting you over your situation this morning. I have left you a voicemail.
I will update you on Ticket: 92423593 from this point onwards.
I'm so sorry for the delay and the billing.
Matty
I tried contacting you over your situation this morning. I have left you a voicemail.
I will update you on Ticket: 92423593 from this point onwards.
I'm so sorry for the delay and the billing.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Re: Plusnet, awful service and haven't got.a clue.
07-11-2014 12:10 PM
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Hopefully the end of my sorry tale, but the BT engineer turned up on time this morning and I am now typing this from my now working connection. Surprised to learn that my phone line that I was promised was connected on or around the 14/10 was not connected at all, actually I wasn't surprised at all but after a month of relying on my mobile phone for the inter I can now use . Now for all those updates I need to start.
Re: Plusnet, awful service and haven't got.a clue.
07-11-2014 12:33 PM
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Thanks for letting me know about this. What a relief to hear you're online!
I'll send you a debrief on the ticket this afternoon
Matty
I'll send you a debrief on the ticket this afternoon
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Re: Plusnet, awful service and haven't got.a clue.
10-11-2014 3:21 PM
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They let my friend down four times before he got connected and had the cheek to say that he would be charged £50 if he was not in.
Did they compensate him for loss of work NO /NO/NO
Did they compensate him for loss of work NO /NO/NO
Re: Plusnet, awful service and haven't got.a clue.
10-11-2014 4:08 PM
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Dommie, your friend may find this helpful http://www.moneysavingexpert.com/shopping/delivery-rights
Also OpenReach pay PN for each missed appointment , see here http://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen...
Regards
Mike
Also OpenReach pay PN for each missed appointment , see here http://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen...
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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- Plusnet, awful service and haven't got.a clue.