Plusnet are you all on holiday??

[#1]

I've had a support ticket open from the 31st January to ask if Plusnet can provide me with a Max Premium service, the issue is no one has replied to the support ticket or contact me when I asked for an update. Can someone please look into this or are you all on Holiday or snow still getting the country to a stand still?
Cheers,
Mat 

[#2]

Service Status indicates that there might be problems and delays due to staff not being able to get into work - living in South Yorkshire can confirm that conditions are poor - been snowing all morning.

[#3]

Hi Mat,
We're certainly here, well the ones of us that could make it in through the snow!
The ticket you've raised goes into a ticket pool that isn't monitored by the CSC.
I'll pick it up now for you.

[#4]

Mat,
I've placed the order, but I'll need you to update your card details for me please.

[#5]

Hi James,
What do you mean I'll have to update card details? The card details are valid on record.
Mind you saying that if I think right there are no funds on the card until Tuesday. If it's a payment needed please feel free to process this on Tuesday.
Regards,
Mat.