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Plusnet are bloody Brilliant

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Plusnet are bloody Brilliant

3/4 years on and still have a good connection with great support from plusnet staff in the forums and of course not forgetting those Bright sparks who really do go the extra mile to help random people Smiley True community feel here !!!!
5 REPLIES
Mayfly
Pro
Posts: 1,226
Thanks: 133
Fixes: 1
Registered: ‎04-06-2009

Re: Plusnet are bloody Brilliant

Nice to hear - I think the way you approach the forum for help makes a big difference.
Community Veteran
Posts: 3,424
Thanks: 17
Registered: ‎18-01-2013

Re: Plusnet are bloody Brilliant

Isn't that the truth !
I find that customers who have a little patience and a few manners get things sorted a lot more smoothly than the kicking and screaming customers - it may take a bit of time but generally things get sorted.
There are a few who I feel genuinely sorry for which PN don't seem to be able to help but it certainly isn't through lack of trying.
Superuser
Superuser
Posts: 13,038
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Plusnet are bloody Brilliant

+1 Dom
Some of the most difficult of issues have been brought to a good resolution through the willingness to listen and follow good advice, sometimes even complex advice.  It is interesting to observe that often is it the older generation (65+) who claiming to be not IT literate, have manage to work through the most complex of issues.  There are three or four who stand out over recent months.  Such people are a joy to assist... those who rant and rave need to work out why they come here - to vent steam or to obtain help.  The approaches are different and can significantly affect the journey.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Plusnet are bloody Brilliant

I like to think of STE as a 65+  but sorry just cant imagine him in a zimmer  Tongue
but he is right PN dont do a bad job just the Odd hickup  Cool
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St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Plusnet are bloody Brilliant


I think this is the best ping ive ever had Smiley