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Plusnet and Bereavement

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet and Bereavement

No worries.

Their address and/or landline number should be enough.

P.S. I think my reply here crossed with your reply here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
SebV
Newbie
Posts: 4
Registered: ‎19-04-2018

Re: Plusnet and Bereavement

Gandalf
Thanks for the PM. I've sent you an email with the attachment you requested.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: Plusnet and Bereavement

Thanks for this @SebV

I'll respond shortly. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
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Registered: ‎10-04-2007

Re: Plusnet and Bereavement


@SebV wrote:

But again, I don't know, nor have ever known, the 'username'. And why the hell should I?


@It is quite possible you do know the user name but didn't realise it. Did he have a Plusnet email address? If so his user name is the first part after the @ - all Plusnet email addresses are in the format xxx@username.plus.com

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Anonymous
Not applicable

Re: Plusnet and Bereavement

Blu-tacked to the wall in my study, I have PN contact number, my username, and password, in the eventuality my sons need this information in the future.

(The password is partially coded, with a code we all use)

 

And they have the passwords to other web facilities.

 

Plus of course, there is paperwork for most in filing cabinets.

 

Alex
Community Veteran
Posts: 5,500
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Registered: ‎05-04-2007

Re: Plusnet and Bereavement

What I've done is to create a simple Excel worksheet with whom it is (so the company and what they do) what the username and password are. So for example PlusNet would come under "Parents ISP".

Actually I need to add them thinking about it Tongue

With so many places needing logons, with different usernames and passwords that is the way I manage it.

Anonymous
Not applicable

Re: Plusnet and Bereavement

That's also what I did many moons ago, updated whenever I need a new site login.

 

200+ to date, and they are not all the same password.

 

I also printout the 4 A4 pages, the actual logins are coded.

 

Very useful, when I have to reload the web browsers for whatever reason !!

Townman
Superuser
Superuser
Posts: 22,918
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Registered: ‎22-08-2007

Re: Plusnet and Bereavement

It is good, it is wise to have a plan for such things ... but many do not, but as many people never get around to writing wills.  Whatever, when the crunch comes, it helps if the organisation can respond in a positive, helpful supportive way ... consistently.

Sadly whilst some of this is handled by flawed human beings, there are going to be times when the right thing does not happen, at the exact time it is essential that it should.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.