Plusnet against pensioners?.
I'm told that this is cause of a problem with a SIM order.
Until this is cleared, I can't place the new order, but I'm keeping a close eye on the situation for you.
Until this is cleared, I can't place the new order, but I'm keeping a close eye on the situation for you.
What does TOTL and SIM mean in the previous posts ?
I'd guess Tag On The Line and Simultaneous Provide. Though I guess that the OP won't know what they are, or care.
My (limited) understanding of Tags is that it's largely down to the relinquishing provider to ensure they are cleared, but it could be a BT mess-up. Highly unlikely to be the new provider (PlusNet) involved in any way.
So, sadly, the fickle finger will be pointing at TalkTalk until proved otherwise.
My (limited) understanding of Tags is that it's largely down to the relinquishing provider to ensure they are cleared, but it could be a BT mess-up. Highly unlikely to be the new provider (PlusNet) involved in any way.
So, sadly, the fickle finger will be pointing at TalkTalk until proved otherwise.
The order for service has been placed, I'm just waiting for the expedite order to confirm now.
All being well, you'll have an engineer visit on Thursday morning.
All being well, you'll have an engineer visit on Thursday morning.
I can't apologise enough for the problems you've had.
Once you're happy that everything is working, I just want to take time out to review the situation from beginning to end to find out what can be done differently/better, who did what wrong etc.
As for the phone, that's been sorted, and your service is. As discussed, I'll give you a call after the weekend when hopefully we can discuss a couple of other small matters that I mentioned.
Once you're happy that everything is working, I just want to take time out to review the situation from beginning to end to find out what can be done differently/better, who did what wrong etc.
As for the phone, that's been sorted, and your service is. As discussed, I'll give you a call after the weekend when hopefully we can discuss a couple of other small matters that I mentioned.
ps .... if you find our Email a bit of a mouthful, www.gmail.com or www.hotmail.com are the ones that I mentioned.
Email a bit of a mouthful????
Aside from the absence of SSL, PlusNet's email is I think one of the best around, truly unlimited email addresses / mailboxes within the 1Gb storage limit. I have just commissioned an email and web hosting service for a charity (could not use PN as they do not need / have a base for a BB service) which charges £5pcm and has a fair few restrictions and no anti-spam / virus filtering.
It is hardly PlusNet's "fault" if users don't understand it. The up side though where users do not understand is that these forums offer excellent support... if only people ask for help when they need it.
If you want just one email address then that is exactly how the service comes configured straight out of the box. If you want something more, then are extensive help pages providing guidance.... or could it be that the difficulty in now reaching the help assistant has masked access to them?
Aside from the absence of SSL, PlusNet's email is I think one of the best around, truly unlimited email addresses / mailboxes within the 1Gb storage limit. I have just commissioned an email and web hosting service for a charity (could not use PN as they do not need / have a base for a BB service) which charges £5pcm and has a fair few restrictions and no anti-spam / virus filtering.
It is hardly PlusNet's "fault" if users don't understand it. The up side though where users do not understand is that these forums offer excellent support... if only people ask for help when they need it.
If you want just one email address then that is exactly how the service comes configured straight out of the box. If you want something more, then are extensive help pages providing guidance.... or could it be that the difficulty in now reaching the help assistant has masked access to them?